Technical Support AnalystEngineer-Recruited

Boston, NH - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description:

This position will primarily focus is on client desktop systems deployment and administration mobile device and print management in person and phone support and personal solutions consulting. May participate in project implementation technical training and knowledge management and security administration. Requires outstanding customer service skills versatility and breadth of technical skills strong organizational skills and attention to detail the ability to take ownership where appropriate and the ability to help teams and projects successfully accomplish their objectives. Applies knowledge of Microsoft and Apple products ITIL methodology change management and risk management processes network and telecom troubleshooting routers TCPIP firewalls VPNs and Voice services. Uses and updates Support Ticketing System.

Enable Skills-Based Hiring No

Union Designation

Additional Details

Preferred Pay Rate Range : 34.00 - 51.00
Union Designation : Union Eligible
Report-To Detail : 100% on Campus
Tenure Limit : 3 months
FLSA Exemption Status : Non-Exempt/OT Eligible
Required Education : High School Graduate
Required occupational training certifications or license(s) : None
Business Title : Research Desktop Support Analyst
Additional Job Details : SEE ATTACHMENT
Does this position require a HUID : Yes
Pre-identified candidates information including name email phone state/city/zip & pay rate : (No Value)
Is the worker converting from being a Harvard full-time employee (FTE) : No
Role requires identity I-9 and 3 reference screen (recruited) : Yes
Role requires identity I-9 screen (payrolled) : No
Role requires DMV/driving history screen : No
Role requires criminal background and sexual offender screening CORI/SORI : No
Role requires criminal background screen : Yes
Role requires 10-panel drug screen : No
Role requires credit record check : No
Role requires compliance with Immunization policy. : No

Description: This position will primarily focus is on client desktop systems deployment and administration mobile device and print management in person and phone support and personal solutions consulting. May participate in project implementation technical training and knowledge management and se...