PL-DGS Technical Support Analyst 2

Richmond, VA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Technical Support Analyst 2
Onsite is required

Top Technical Skills

Helpdesk Support & Ticketing Systems
Proficient in evaluating routing prioritizing and resolving technical issues using helpdesk platforms.
Hardware & Software Troubleshooting
Hands-on experience with desktops laptops printers AV equipment and peripheral devices.
Telecom & Mobile Device Management
Skilled in managing desk phones cell phones and cellular connectivity including troubleshooting and reconciliation.
Application Installation & Configuration
Experience installing and configuring software applications across various systems.
Inventory & Asset Management
Maintains accurate records of IT assets and supports inventory reconciliation.

Soft Skills & Professional Strengths

Customer Service & Communication
Strong ability to communicate technical information clearly to non-technical users across all staff levels.
Team Collaboration
Works effectively in team environments and supports colleagues as needed including acting as a backup for key roles.
Problem Solving & Escalation Management
Capable of resolving issues independently and escalating appropriately when necessary.
Reporting & Documentation
Prepares weekly reports and maintains detailed documentation of support activities and procedures.
Training & User Support
Provides training and guidance to end users and staff on IT systems and processes as needed.

Required/Desired Skills

Skill	Required /Desired	Amount of Exp in yrs
Telecommunications skills (POTS lines VoIP and cell)	Nice to have	0
A/V Systems Support	Nice to have	0
Helpdesk - Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessary	Required	2
Customer Oriented and Team Player	Required	3
Computer diagnostics and remediation	Required	3
Strong ability to effectively communicate	Required	3
Additional duties as needed.	Required	0

Questions

No.	Question	Consultant Answer
Question1	Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment
Question2	Please list candidates email address.
Question3	What city and state is your candidate currently located
Question4	Does your candidate understand and agree to interview and work on site in person

Technical Support Analyst 2 Onsite is required Top Technical Skills Helpdesk Support & Ticketing Systems Proficient in evaluating routing prioritizing and resolving technical issues using helpdesk platforms. Hardware & Software Troubleshooting Hands-on experience with desktops laptops printers AV e...

Technical Support Analyst 2
Onsite is required

Top Technical Skills

Helpdesk Support & Ticketing Systems
Proficient in evaluating routing prioritizing and resolving technical issues using helpdesk platforms.
Hardware & Software Troubleshooting
Hands-on experience with desktops laptops printers AV equipment and peripheral devices.
Telecom & Mobile Device Management
Skilled in managing desk phones cell phones and cellular connectivity including troubleshooting and reconciliation.
Application Installation & Configuration
Experience installing and configuring software applications across various systems.
Inventory & Asset Management
Maintains accurate records of IT assets and supports inventory reconciliation.

Soft Skills & Professional Strengths

Customer Service & Communication
Strong ability to communicate technical information clearly to non-technical users across all staff levels.
Team Collaboration
Works effectively in team environments and supports colleagues as needed including acting as a backup for key roles.
Problem Solving & Escalation Management
Capable of resolving issues independently and escalating appropriately when necessary.
Reporting & Documentation
Prepares weekly reports and maintains detailed documentation of support activities and procedures.
Training & User Support
Provides training and guidance to end users and staff on IT systems and processes as needed.

Required/Desired Skills

Skill	Required /Desired	Amount of Exp in yrs
Telecommunications skills (POTS lines VoIP and cell)	Nice to have	0
A/V Systems Support	Nice to have	0
Helpdesk - Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessary	Required	2
Customer Oriented and Team Player	Required	3
Computer diagnostics and remediation	Required	3
Strong ability to effectively communicate	Required	3
Additional duties as needed.	Required	0

Questions

No.	Question	Consultant Answer
Question1	Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment
Question2	Please list candidates email address.
Question3	What city and state is your candidate currently located
Question4	Does your candidate understand and agree to interview and work on site in person