Helpdesk Technician (Level 1 Support)
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Job Location:
West Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Helpdesk Technician (Level 1 Support)
12-month contract position
SUMMARY:
To assist in establishing a well-organized smoothly functioning educational environment in which students
can take full advantage of the instructional program and available resource materials.
To assist in establishing a well-organized smoothly functioning educational environment in which students
can take full advantage of the instructional program and available resource materials.
ESSENTIAL JOB FUNCTIONS:
1. Installs and maintains computer operating systems application software and related computer equipment.
2. Provides technical support troubleshooting and repair for software and hardware problems.
3. Provides software and hardware deployment and assists with annual hardware and software inventory.
4. Provides advanced troubleshooting for desktop and laptop computer problems.
5. Assists in record-keeping regarding the functioning and inventory of the Districts computers and
equipment and related repairs.
6. Trains other individuals for the purpose of ensuring their ability to use computer systems and software.
7. Assists classroom teachers and other staff in the implementation of technology related projects and
learning activities.
8. Assists students during instruction in STEM labs.
9. Increases professional and technical knowledge by attending trainings established by the District and/or
department.
10. Performs such other tasks and assumes such other responsibilities as may be assigned from time to time.
EDUCATION CERTIFICATION QUALIFICATIONS PROFILE:
Two years post-secondary education or equivalent
Knowledge of computer software and hardware troubleshooting and repair
Valid drivers license and ability to provide own transportation
Such alternatives to the above qualifications as the Board may find appropriate and acceptable
Two years post-secondary education or equivalent
Knowledge of computer software and hardware troubleshooting and repair
Valid drivers license and ability to provide own transportation
Such alternatives to the above qualifications as the Board may find appropriate and acceptable
SKILLS KNOWLEDGE ABILITIES:
Ability to work independently stay on-task multi-task and take responsibility to complete assigned
projects in a timely and efficient manner.
Ability to communicate effectively with parents students teachers administration and community
members.
Ability to establish and maintain cooperative working relationships with others in the course of the
workday.
Ability to use email and office equipment effectively.
Ability to read write and speak English sufficient to communicate with students and staff and to assist
students with instruction.
Ability to add subtract multiply and divide and perform basic arithmetic operations as needed to
assist students.
Ability to work with a diverse group of individuals and is sensitive to individual differences.
Ability to maintain confidentiality of information regarding students employees and others.
Ability to establish a supportive and compassionate relationship with students.
Ability to maintain composure in stressful situations and adapt in response to changing conditions.
Ability to report work orally or in writing to supervisor as required.
Ability to carry out instructions furnished in written or oral form.
Ability to work independently stay on-task multi-task and take responsibility to complete assigned
projects in a timely and efficient manner.
Ability to communicate effectively with parents students teachers administration and community
members.
Ability to establish and maintain cooperative working relationships with others in the course of the
workday.
Ability to use email and office equipment effectively.
Ability to read write and speak English sufficient to communicate with students and staff and to assist
students with instruction.
Ability to add subtract multiply and divide and perform basic arithmetic operations as needed to
assist students.
Ability to work with a diverse group of individuals and is sensitive to individual differences.
Ability to maintain confidentiality of information regarding students employees and others.
Ability to establish a supportive and compassionate relationship with students.
Ability to maintain composure in stressful situations and adapt in response to changing conditions.
Ability to report work orally or in writing to supervisor as required.
Ability to carry out instructions furnished in written or oral form.
TRAVEL REQUIREMENT:
Travel between schools across district may be required.
About GDI Infotech: GDI Infotech is a talent-matching company focused on matching the right people to the right positions to assist organizations achieve their strategic objectives. Since our founding in 1993 weve assisted countless organizations in achieving their goals. Building successful teams requires more than just technical skills. GDIs proven 360 methodology address all attributes for success creating successful teams. We positively impact lives daily by matching the right people with the right position.
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
