Help Desk Technician (Level 1-2)
Share
Job Location:
Manila - Philippines
Hourly Salary:
USD 6 - 6
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
This is an exciting opportunity to serve as the technical backbone of a growing organization. As the Help Desk Technician (Level 12) youll tackle a wide range of technical challenges across multiple remote sites from troubleshooting connectivity issues to resolving hardware and software problems. Collaborating with a skilled three-person IT team youll enhance your expertise in Windows environments networking and end-user support while making a direct impact on business operations across dozens of locations.
Act as the first point of contact for IT support across 50 remote business locations
Manage and resolve Level 1 & Level 2 technical support tickets
Provide phone-based troubleshooting and clear technical guidance to users
Diagnose and resolve issues using remote desktop tools
Maintain accurate documentation and update internal knowledge bases
Handle approximately 60 support tickets weekly with a focus on quality resolution
Communicate complex technical solutions in simple user-friendly terms
Support users experiencing connectivity or system access issues
Collaborate with IT management during daily check-ins while working autonomously
Proven experience with Windows OS and advanced troubleshooting
Solid understanding of networking concepts and remote connectivity
Strong verbal communication and customer service skills
Previous experience in IT help desk or technical support roles
Ability to work independently with minimal supervision
Must have a Windows-based computer (Mac systems not supported)
IT certifications or formal technical training preferred
Microsoft certifications highly valued
Experience with ticketing systems and documentation best practices
HMO Coverage for eligible locations
Permanent work-from-home
Immediate hiring
Required Skills:
Proven experience with Windows OS and advanced troubleshooting Solid understanding of networking concepts and remote connectivity Strong verbal communication and customer service skills Previous experience in IT help desk or technical support roles Ability to work independently with minimal supervision Must have a Windows-based computer (Mac systems not supported) IT certifications or formal technical training preferred Microsoft certifications highly valued Experience with ticketing systems and documentation best practices
Required Education:
N/A
Company Industry
Architecture and Planning / Interior Design
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
