Technical Support Engineer Tech L2

Alegria - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Empower seamless communication deliver world-class technical support and lead the future of client success!

Job Overview:

We are seeking a skilled and client-focused Technical Support Engineer to join our IT Support Team. You will assist external clients with Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) systems including Zoom and Microsoft Teams. The role involves troubleshooting configuration and optimization to ensure smooth operations and client satisfaction. This position also offers a growth path toward leadership ideal for candidates ready to mentor and take on greater responsibility.

Requirements

Key Responsibilities:

Provide first-line technical support via phone email and chat.
Troubleshoot and resolve issues in UCaaS/CCaaS hardware software and networks.
Configure and support tools such as Zoom and Microsoft Teams.
Escalate complex cases to 2nd-level or vendor support.
Maintain technical documentation and FAQs.
Manage and resolve support tickets promptly.
Conduct client training and stay updated on new technologies.
Support continuous process improvements and mentor junior staff.

Qualifications:

Bachelors degree in IT Computer Science or related field (or equivalent experience).
Proven experience in technical support preferably UCaaS/CCaaS systems.
Proficient in Zoom Microsoft Teams and communication platforms.
Strong troubleshooting communication and problem-solving skills.
Familiar with ticketing systems and ITIL best practices.
Team-oriented adaptable and growth-driven with leadership potential.

Benefits

Why Join Us

Healthy supportive and conducive work environment (Great Place to Work Certified for three consecutive years!)
Work with an innovative company delivering cutting-edge solutions across multiple industries
Lead a team in a fast-paced high-growth environment
Competitive salary with opportunities for career advancement
Collaborative forward-thinking work culture
21 leave credits plus all client-based holidays
HMO coverage with dependent benefits
Exposure to world-class leadership from both local and international supervisors

Ready to take your sales career to the next level Apply now!

Required Skills:

Qualifications: Proven experience with Python and Django Proficient in PostgreSQL Skilled in React Native for mobile application development Familiarity with Android Studio Strong understanding of agile methodologies and version control High attention to detail in designing user interfaces and user experiences Effective English communication and participation in team meetings Self-motivated organized and capable of working independently Nice-to-have: Experience with Redis and caching strategies Familiarity with Linux server architecture Hands-on experience with for frontend development Working knowledge of Jira and Confluence Strong documentation skills for both technical and end-user audiences

Empower seamless communication deliver world-class technical support and lead the future of client success!Job Overview: We are seeking a skilled and client-focused Technical Support Engineer to join our IT Support Team. You will assist external clients with Unified Communications as a Service (UCa...