JO-202512 IT Support Specialist
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
General Description
We are looking for a skilled and customer-oriented IT Support Specialist to provide technical assistance to our team and ensure smooth operation of computer systems software and networks. The role involves troubleshooting issues maintaining IT infrastructure and delivering excellent support to both on-site and remote users.
Job Responsibilities
- Provide first-line technical support to employees and clients via phone email chat or in person.
- Diagnose and resolve hardware software and network issues on time.
- Install configure and maintain operating systems applications and peripherals.
- Manage user accounts permissions and access rights in line with security policies.
- Monitor system performance perform regular updates and apply security patches.
- Escalate complex issues to higher-level IT staff or external vendors when needed.
- Maintain accurate documentation of support requests resolutions and IT assets.
- Train staff on basic IT functions security best practices and troubleshooting techniques.
- Assist with system backups disaster recovery procedures and data protection compliance.
- Support onboarding of new hires by setting up workstations accounts and software access.
Requirements
- Bachelors degree in Information Technology Computer Science or related field (preferred).
- Proven experience in an IT support helpdesk or technical support role.
- Strong knowledge of computer hardware operating systems (Windows macOS Linux) and productivity software.
- Familiarity with networking concepts (LAN/WAN TCP/IP VPN).
- Experience with remote support tools and ticketing systems.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication and customer service skills.
- Ability to prioritize and manage multiple tasks effectively.
Benefits
- 100% remote work from anywhere.
- An inclusive and supportive work environment.
- Competitive salary.
- Opportunities for career growth and professional development.
- Supportive and collaborative team environment.
Company Industry
IT Services and IT Consulting
Key Skills
- Fund Management
- Corporate Sales
- HR Recruitment
- Linux
- Airlines
