Customer Service Representative

Athens - Greece

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Projects: Reactive & Worldline All-in-One

Location: Greece (with international collaboration)

Were looking for a Customer Service Representative (CSR) to join our expanding team and support our Reactive and Worldline All-in-One projects across Greece and abroad.
As a CSR youll be the voice of our company ensuring every client receives world-class support and service. Youll handle inquiries provide accurate product information and proactively resolve issues all with professionalism empathy and efficiency.

About the Role
You will serve as a liaison between our customers and our technology teams helping clients make the most of our platforms. Youll listen carefully respond thoughtfully and turn customer challenges into positive experiences.
Were looking for someone whos naturally curious resourceful and enjoys connecting with people. Youll be part of a high-energy customer-first culture where communication and problem-solving skills truly shine.

Responsibilities

Manage incoming calls messages and customer requests.
Identify and assess customer needs to deliver effective solutions.
Provide accurate valid and complete information using the right tools and processes.
Handle complaints with patience and professionalism following up until resolution.
Maintain detailed records of interactions and ensure internal knowledge bases stay up-to-date.
Contribute to improving help desk documentation and workflows.
Follow established communication procedures policies and best practices.

Requirements

Strong phone and written communication skills.
Active listening empathy and customer-focused attitude.
Familiarity with CRM systems and support management tools.
Excellent organizational and time-management skills.
Ability to adapt and respond to diverse customer personalities.
Bachelors degree (Business Communications or related field preferred).
Proficiency in English; a big plus.

Benefits

A collaborative fast-growing environment where your input truly matters.
Opportunities to work on international projects in the fintech and SaaS sectors.
Continuous learning and professional development.
Competitive compensation aligned with experience.

Required Skills:

Strong phone and written communication skills. Active listening empathy and customer-focused attitude. Familiarity with CRM systems and support management tools. Excellent organizational and time-management skills. Ability to adapt and respond to diverse customer personalities. Bachelors degree (Business Communications or related field preferred). Proficiency in English; a big plus.

Projects: Reactive & Worldline All-in-One Location: Greece (with international collaboration)Were looking for a Customer Service Representative (CSR) to join our expanding team and support our Reactive and Worldline All-in-One projects across Greece and abroad.As a CSR youll be the voice of our comp...