Client Success Representative
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Job Location:
Hourly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
INDUSTRY CLASSIFICATION: MARINE CONSTRUCTION
TITLE: CLIENT SUCCESS REPRESENTATIVE
LOCATION: LIGHTHOUSE POINT FL
FUNCTION: OFFICE
CLASSIFICATION: FULL TIME NON-EXEMPT HOURLY
REPORTS TO: OFFICE MANAGER
POSITION SCOPE AND ORGANIZATIONAL IMPACT
A Dock Experts Client Success Representative acts as the face of our organization: often the first point of contact setting the tone for prospective customers; a frequent voice: fielding calls setting appointments and providing the human aspect of connection with our office team. High levels of integrity accountability attention to detail service orientation a consistently positive and professional demeanor ability to communicate clearly set expectations and coordinate multiple tasks and priorities are essential for demonstrating the TDX quality and correspondence standards and upholding our industry brand. This is an in-office position.
ESSENTIAL JOB FUNCTIONS
Customer Service: Manage inbound calls emails and walk-ins promptly and professionally
Scheduling: Schedule appointments with sales service and production teams
Follow-Up: Provide status updates on project progression and outstanding requirements
Tracking: Maintain accurate up-to-date client records and interactions in our CRM
Reporting: Report on call volumes trends and outstanding items
Office Administration: Assist with other office administrative tasks as needed
Requirements
ESSENTIAL JOB EDUCATION AND EXPERIENCE REQUIREMENTS
High school diploma or equivalent
Customer service and/or administrative support experience
Excellent attention to detail organization and problem-solving skills
Excellent written and oral communication/interpersonal skills and follow-through
Proficient in Microsoft Office with aptitude to learn new software and systems
Ability to thrive in a fast-paced environment and quickly adapt to change
Ability to pass examination and comply with our drug-free workplace policy
Ability to pass a background check
PREFERRED EXPERIENCE & CERTIFICATIONS
Associates degree or higher
Strongly preferred: Bilingual (English/Spanish)
Benefits
Benefits
- Medical Insurance (4 plan options)
- Dental Insurance
- Vision Insurance
- Life Insurance
- Beyond Med Health and Wellness Program
- Principal & Aflac Supplemental Coverage Options
- 401(k) 4% company match
- Bonus incentive opportunities (employee referrals customer reviews maintenance plan sales)
- Paid holidays
- Paid vacation time
- Paid sick time
- Paid parental leave
- Bi-annual "paid time on" days focused on individual and team development
- Training coaching and certification opportunities as offered
Required Skills:
ESSENTIAL EXPERIENCE REQUIREMENTS - In-office required location: Lighthouse Point FL 33064 - Customer service and/or administrative support experience - Excellent attention to detail organization and problem-solving skills - Excellent written and oral communication/interpersonal skills and follow-through - Proficient in Microsoft Office with aptitude to learn new software and systems - Ability to thrive in a fast-paced environment and quickly adapt to change - Ability to pass examination and comply with our drug-free workplace policy - Ability to pass a background check - Strongly preferred: Bilingual (English/Spanish)
Required Education:
EDUCATIONAL QUALIFICATIONS - High school diploma or equivalent - Associates degree or higher in Sales Business or related field preferred
Company Industry
IT Services and IT Consulting
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
