IT Manager – Applications Operations Center of Excellence (COE)

JoinReynolds Consumer Productsand Drive Your Career across a world of opportunities! We provide amazing job opportunities for growth with competitive salaries and benefits in an exciting dynamic fast-paced and high-performance organization. Are you looking to build a strong career Then we have an opportunity for you! We are searching for an IT Manager Applications Operations Center of Excellence (COE) to join our team located at our headquarters in Lake Forest IL.

You will have the opportunity to Make Great Things Happen!

Application Support Leadership:

• Lead the Applications Operations COE ensuring the reliability performance and availability of critical business applications across the enterprise.

Monitoring & System Health:

• Implement and oversee proactive monitoring tools and dashboards to maintain real-time visibility into application health performance and usage trends.

Incident & Problem Management:

• Act as the primary escalation point for major incidents and recurring issues. Coordinate cross-functional teams to ensure rapid incident resolution and root cause analysis.

Operational Readiness:

• Ensure applications and systems are operationally ready for production use including adequate monitoring alerting documentation and support structures.

Vendor Oversight:

• Manage relationships with third-party application support providers ensuring SLA adherence timely system upgrades quality delivery and alignment with internal support processes.

System Lifecycle Operations:

• Own the operational aspects of system lifecycle management including upgrade planning patch management coordination and operational impact assessments.

Cross-Location Collaboration:

• Work closely with teams in corporate offices and business operations sites (e.g. manufacturing and warehouse environments) to ensure application performance and support align with operational needs.

Compliance & Operational Governance:

• Ensure all operational support processes align with corporate governance risk and compliance requirements including audit-readiness and control effectiveness.

Continuous Service Improvement:

• Identify and drive improvements in application support processes automation performance tuning disaster recovery planning and incident response.

Operational Metrics & Reporting:

• Develop and track KPIs to measure system availability incident resolution times and operational efficiency providing transparency to IT and business leadership.

You will love it here if

• You put safety first always.
• You listen learn and evolve.
• You are passionate about collaboration teamwork and achieving shared goals.
• You treat all people with respect operating ethically and embrace inclusivity.
• You are committed to improving our impact on local communities.

We need you to have:

• Bachelors degree in Information Technology Computer Science or related field.
• 8 years of progressive IT experience including at least 4 years in operations or application support leadership.
• Experience supporting enterprise applications in both office and operational environments (e.g. factories warehouses logistics centers).
• Strong experience with system monitoring alerting and incident management platforms.
• Familiarity with SAP systems particularly S/4HANA is highly preferred.
• Solid understanding of ITIL frameworks and operational best practices.
• Proven success managing external vendors and hybrid support models.
• Strong analytical and problem-solving skills with a focus on service reliability.
• Excellent leadership and cross-functional coordination capabilities.
• Outstanding communication and stakeholder engagement skills.

Icing on the cake:

• Advanced degree preferred.

If you answer yes to the followingwe want to meet you!

• Intellectual Curiosity: Do you have an inquisitive nature
• Problem Solving: Do you have a knack for tackling issues head-on
• Entrepreneurship: Do you enjoy taking ownership of your work
• Customer Centricity: Do you always act in the best interests of the customer putting their needs first
• Growth Mindset: Do you focus on progress rather than perfection
• Continuous Improvement: Are you never satisfied with the status quo

Want to know more Check out our website or connect with us on LinkedIn!

Apply today to join a fast-growing innovative company

Not a good fit but know someone who is Please refer them!

Local candidates only no relocation assistance available

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Join Reynolds Consumer Products and Drive Your Careeracross a world of opportunities!

For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process you may request assistance by emailing us at.

No recruiter calls or emails please.

RCP affords equal employment opportunities to applicants without regard to race color religion age disability status sex marital status protected veteran status pregnancy national origin genetics genetic information parental status or any other characteristic protected by federal state or local law. RCP conforms to the spirit as well as to the letter of all applicable laws and regulations.