IT Specialist PH
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
08-10-2025
Vacancies:
1 Vacancy
Job Summary
IT Specialist
MEET COMPASS
We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldnt find a customer service partner that was as innovative as they were they built it. Many companies view their customer care as a cost center but we believe it can be so much more! If you delight the customer listen to their feedback and use their insights to gather data about products and
Job Description
Serve as the first point of contact for employees seeking technical assistance.
Perform remote troubleshooting through diagnostic techniques and pertinent
questions.
Provide advanced support for Windows Operating System Apple devices
Chromebook devices and mobile devices.
Lead in configuring and troubleshooting advanced network and infrastructure cloud
issues including software applications endpoints and VPNs.
Direct unresolved issues to the next level of support.
Documents incidents and resolutions within the call or chat tracking application and
provides updates to the knowledgebase where applicable.
Configures and installs software for end-users desktops and laptops remotely over
the phone or chat.
Administration of end points cloud services and security application platforms.
Install configure and maintain operating systems business applications and
enterprise-level software.
Lead the setup and management of new users user onboarding and offboarding
processes and complex system integrations.
Manage and troubleshoot application faults working closely with vendors to resolve
critical issues.
Assist in the deployment and optimization of cloud-based services such as Google
Workspace Azure and AWS.
Provide leadership in managing the roll-out of new software or system upgrades.
Serve as the point of contact for technical issues ensuring timely efficient and
effective resolutions.
Deliver comprehensive IT support reports and ensure proactive communication with
key stakeholders on system health and improvements.
Log and manage the full life cycle of support tickets (Incidents and Service Requests)
in the ITSM platform.
Monitor remediate and review alerts detection and incidents generated by cloud
services endpoint security application platforms on a daily basis.
Ensure compliance with IT policies and security standards.
Qualification
5 years of experience in IT support preferably within a managed IT services
environment.
Proven proficiency with a major ITSM platform (e.g. ServiceNow Jira Service
Management Zendesk or similar help desk software).
Strong technical proficiency in networking operating systems and enterprise
applications.
Strong communication and interpersonal skills to explain technical issues to non-
technical users clearly and patiently.
Experience with cloud services such as Google Workspace Azure and AWS is
preferred.
Exceptional English communication skills (written and spoken).
Required Experience:
IC
Key Skills
- SQL
- Active Directory
- Information Technology
- Access Points
- System Software
- Database
- Infrastructure
- Linux
- Project Management
- Internet
- Troubleshoot
- PC
- Procedures
- Setup
- hardware
About Company
Boost customer satisfaction with outsourcing customer service and support. Improve customer retention outsourcing with expert teams and AI-driven solutions.
