Resturant Guest Service Manager

Southern Proper Hospitality Group

Job Location:

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position Overview for Gypsy Kitchen Atlanta

The Guest Service Manager is responsible for ensuring an exceptional dining experience through attentive hospitality seamless service and strong team leadership. This position oversees all aspects of front-of-house operations fostering a culture of genuine care professionalism and elevated guest engagement that reflects the standards of an upscale dining environment

Key Responsibilities

Guest Experience & Service Excellence
Uphold and model the restaurants service standards ensuring every guest receives a warm attentive and personalized experience.
Proactively engage with guests to anticipate needs resolve concerns and exceed expectations.
Oversee dining room flow and coordinate service timing to ensure a smooth elegant guest experience.

Leadership & Team Development

Lead train and inspire hosts servers and support staff to deliver consistent high-level service.
Conduct pre-shift meetings to review menu changes reservations VIP guests and service focus points.
Provide regular coaching and performance feedback fostering a motivated and professional team culture.
Operational Excellence
Collaborate with the management team to manage daily operations including reservations floor plans and guest flow.
Monitor cleanliness ambiance and presentation of the dining room to maintain upscale standards.
Ensure compliance with health safety and sanitation regulations.

Financial & Administrative Support

Assist with labor management scheduling and payroll accuracy.
Support inventory and cost-control initiatives as they relate to service operations.
Contribute to achieving revenue goals through service efficiency upselling and guest retention strategies.

Qualifications

3 years of front-of-house management experience in a fine dining or upscale restaurant environment.
Exceptional interpersonal and communication skills with a natural ability to connect with guests and team members.
Proven leadership ability with a hands-on service-driven approach.
Strong organizational and problem-solving skills; calm and professional under pressure.
Knowledge of wine cocktails and fine dining service standards preferred.
Flexible schedule availability including nights weekends and holidays.

Required Experience:

Manager

Position Overview for Gypsy Kitchen AtlantaThe Guest Service Manager is responsible for ensuring an exceptional dining experience through attentive hospitality seamless service and strong team leadership. This position oversees all aspects of front-of-house operations fostering a culture of genuine ...