IT Command Center Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Every career journey is personal. Thats why we empower you with the tools and support to create your own success story.
Be challenged. Be heard. Be valued. Be you ... be here.
Job Summary
The Manager IT Command Center is the subject matter expert and responsible for managing and monitoring Bread Financials IT infrastructure. This role will spend a majority of their time working in the IT Command Center SOC and other focused on incident management and remediation. This candidate should be a continuous learner adaptable and a critical thinker.Essential Job Functions
Plan and execute staffing projections and development plans for front-line associates. Document progress and implement corrective actions as needed. Serve as a SME training less experienced IT Command Center Analysts. Show urgency and commitment for 24/7 operations participating in the on-call rotation. - (30%)
Analyze diagnose and resolve IT incidents proactively and escalate issues to technical support groups as appropriate. Analyze system errors and take corrective action. Analyze and manipulate processing schedules in accordance to established procedures and service level expectations. - (25%)
Manage production systems to ensure efficient and effective processing. Perform testing as required to confirm network availability and resiliency. Identify risks and communicate and mitigate them utilizing the Incident and Problem Management processes. - (25%)
Collaborate with IT Team in developing solutions to known problems to ensure the availability of production systems. Communicate general technical and operational policies procedures and best practices. Respond to complex problems escalated by leadership. Provide clear and concise executive level communication and updates on status issues and risks. - (20%)
Minimum Qualifications
Bachelors Degree in Information Systems Information Technology Computer Science or related field of study.
7 years of experience working in a network operations center SOC or other operations center environment.
3 years of experience leading a team of people in a work setting.
Preferred Qualifications
Masters Degree in Information Systems Information Technology Computer Science or related field of study.
ITILv4 Foundations Certification
8 years of experience working in a network operations center SOC or other operations center environment.
5 years of experience leading a team of people in a work setting.
Skills
Communication
Working Independently
Problem Solving
Microsoft Office
Monitoring Tools
Microsoft PowerShell
Python (Programming Language)
Information Technology Infrastructure Library (ITIL)
Network Operations Center (NOC)
ServiceNow Platform
Reports To: Senior Manager and above
Direct Reports: 2 - 5
Work Environment
Full time in-office requirement. This role supports a 24/7 operational environment. Shifts could vary depending on the need of the business.
Other Duties
This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time the Company reserves the right to add and/or delete essential functions from this job at any time.
About Bread Financial
At Bread Financial youll have the opportunity to grow your career give back to your community and be part of our award-winning culture. Weve been consistently recognized as a best place to work nationally and in many markets and were proud to promote an environment where you feel appreciated accepted valued and fulfilledboth personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
To learn more about Bread Financial our global associates and our sustainability commitments visit or follow us on Instagram and LinkedIn.
All job offers are contingent upon successful completion of credit and background checks.
Bread Financial is an Equal Opportunity Employer.
Job Family:
Information TechnologyJob Type:
RegularRequired Experience:
Manager
Key Skills
- Computer Hardware
- IT Experience
- IT Management
- Network Installation
- Vendor Management
- Computer Networking
- Microsoft Windows Server
- Windows
- IT Service Management
- ITIL
- SAN
- Network Architecture
About Company
At Bread Financial, we provide simple payment, lending and saving solutions. Explore our options for personal and business needs – from credit cards to pay-over-time.
