Supervisor Operations, Commercial Large Transportation, Midwest

About Acrisure

A global fintech leader Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together we connect clients with customized solutions across a range of insurance reinsurance payroll benefits cybersecurity mortgage services and more.

In the last twelve years Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership accountability and collaboration we equip our teams to work at the highest levels possible.

Job Summary:

TheSupervisor Operations Commercial Large - Transportationsupports the execution of operational strategies by managing daily workflows guiding team performance and implementing policies that drive client retention efficiency and growth. This role ensures high-quality service deliverymonitorskey metrics and promotes a culture of accountability and operational excellence in alignment withAcrisure svalues.

Responsibilities:

• Client Experience & Retention: Guide team members in deliveringproactive personalized and consistent service experience. Support feedback collection and escalation processes to ensuretimelyresolution of client issues and promote long-term satisfaction and retention and support retention SWARM process.

• Team Development & Culture: Foster a positive client-centric culture by modeling accountability collaboration and inclusion. Provide coaching support skill-building and promote professional development to strengthen team engagement and performance.

• Performance Support:Monitorindividual and team performance metricsidentifygaps and offer real-time feedback and needs tomaintainworkflow momentum and service quality. Connects with Manager to relay real-time feedback for teams for increased visibility.

• Compliance & Risk Mitigation: Ensure team adherence to company policies procedures and regulatory risks and contribute to the development of consistent practices that reduce exposure.

• Operational Execution: Lead the day-to-day execution of workflow improvements and process enhancements. Promote the use of best practices and standard operating procedures to ensurehigh servicequality and efficiency.

• Cross-Functional Collaboration: Partner with internal stakeholders on initiatives that support client growth cross-selling opportunities and market expansion.

• Technology & Process Improvement: Support adoption of operational technologies and tools to drive automation and scalability. Helpidentifyprocess optimization opportunities and ensure team alignment with operational strategies.

Requirements

• Proven experience in managing and supporting teams implementing process improvements and driving operational excellence.

• Effectively balance leadership responsibilities with individual contributor duties by continuing to service andretaina personal book of business supporting a player/coach model that ensures hands-on client engagement and accountability.

• Experience supportingbusinessdevelopment lifecycle.

• Self-motivating and has the ability to motivate others to achieve and excel in a fast-paced dynamic environment.

• Excellent business and people decision-making skills and problem-solving abilities

• Model positive energy and handle stress in the face of challenges deadlines and aggressive financial commitments.

• Excellent leadership and coaching ability

• Deep understanding of markets clients and competitors

• Adept at cultivating and growing productive long-term customer relationships.

Travel:

• Up to25%of timerequired

This job description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Education and Experience:

• Bachelors degree in business administration or related field is preferred

• Must currently hold an activeproperty & casualtylicense

• Minimum of3years of progressive experience in the insurance and/or financial services industries

Benefits and Perks:

• Competitive compensation

• Generous vacation policy paid holidays and paid sick time

• Medical Insurance Dental Insurance and Vision Insurance (employee-paid)

• Company-paid Short-Term and Long-Term Disability Insurance

• Company-paid Group Life insurance

• Company-paid Employee Assistance Program (EAP) and Calm App subscription

• Employee-paid Pet Insurance and optional supplemental insurance coverage

• Vested 401(k) with company match and financial wellness programs

• Flexible Spending Account (FSA) Health Savings Account (HSA) and commuter benefits options

• Paid maternity leave paid paternity leave and fertility benefits

• Career growth and learning opportunities

• and so much more!

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Pay Details

Pay Range: if applicable

Making a lasting impact on the communities it serves Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids Michigan UPMC Childrens Hospital in Pittsburgh Pennsylvania and Blythedale Childrens Hospital in Valhalla New York.

At Acrisure we firmly believe that an inclusive workforce drives innovation creativity and ultimately our collective success.

We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination.

Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process please email

California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at your new opportunity awaits you.

Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.