Channel Account Manager

San Francisco, CA - USA

Monthly Salary: $ 100000 - 150000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At Talkdesk we are courageous innovators focused on redefining the customer experience making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And we give back to our community by volunteering our time supporting non-profits and minimizing our global footprint. Each day thousands of employees customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations including Gartner and Forrester. With $498 million in total funding a valuation of more than $10 Billion and a ranking of #16 on the Forbes Cloud 100 list now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk we embrace FAST our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus Accountability Speed Talkdesker.

Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

Responsibilities:

Drive engagement pipeline and ultimately revenue through strategic Talkdesk partnerships
Focus on critical and strategic partners and accounts that have a significant fiscal and strategic impact on the company
Build and foster relationships with other prospective platform partners and explore and define strategy and opportunities
Identify structure negotiate and execute deals with prospective platform partners
Internalize the Talkdesk vision solution set product roadmap and go-to-market activities and effectively communicate these to partner constituents
Collaborate internally with our Sales Marketing Product and Customer Success teams to identify high value opportunities and create partner enablement content and infrastructure
Prepare tailored presentation materials and conduct presentations and demonstrations to accelerate partner acquisition and retention
Be an advocate for partners ensuring alignment and execution on Talkdesk objectives
Represent Talkdesk at industry events conferences and partner forums as a thought leader and advocate

Requirements:

4 years of experience in partner sales
BA/BS degree; MBA preferred
Experience working with GSIs VARs TSB(D)s Telcos.
Proven results in partnerships including building joint business plans negotiating agreements navigating complex organizations onboarding partners and managing/optimizing ongoing relationships
Engaging personality with excellent communication and presentation skills
Experience communicating persuasively to internal and partner executives
Highly organized self-starter who runs toward opportunities
Creative and critical thinker
Comfortable operating in a fast-paced dynamic startup environment
Travel required

Pay Range (Base Pay): $100000 - $150000

Other Types of Pay:Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance:Medical Dental Vision Life and Disability Insurance Employee Assistance Program (EAP).

Retirement Benefits:401(k) plan

Paid Time Off:Talkdesk offers an uncapped paid time off program subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave:Employees have uncapped paid time off subject to manager approval and consistent with business needs.

Method of Application:Apply online.

Application Window: The application window is expected to close at least 10 days from the posting date.

All questions or concerns about this posting should be directed to the Talent team at .

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.

Required Experience:

Manager

Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!