Customer Service Rep

Niles, MI - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Summary

As a Patient Services Representative with Corewell Health youll play a vital role in delivering top-notch healthcare service to our patients. Youll work as part of a team to provide registration concierge and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.

Essential Functions

Responsible for complex patient/customer problem solving including high level discernment when registering patients in treatment rooms.
Performs administrative functions including but not limited to: assists with patient check-out; schedules patient appointments incoming/outgoing referrals in office procedures surgeries and tests including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multi-department deposit.
Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
Assists with training new team members utilizing standard work.
Ability to perform the role of Patient Services Representative Associate when necessary.
Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Qualifications

Required

High School Diploma or equivalent
2 years of relevant experience in insurance billing access management patient financial services electronic health records lab service support or other related experience

How Corewell Health cares for you

Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
Optional identity theft protection home and auto insurance pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Southwestern Medical Clinic - 2002 S 11th St - Niles

Department Name

Walk-In Clinic - SWMC Niles

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

Hours of Work

8:00 a.m. to 5:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

Variable weekends

CURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.

An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Job SummaryAs a Patient Services Representative with Corewell Health youll play a vital role in delivering top-notch healthcare service to our patients. Youll work as part of a team to provide registration concierge and clerical services. The service you provide in the role will make a real differen...