Digital Client Service Specialist

As aDigital Client Service Specialist you will be responsible for working with Gulf Coast News Account Executives and their clients to ensure successful digital advertising campaigns. Were looking for candidates who can provide superior customer service to our clients and sales representatives.

Specifically youll work with the sales force on processing online and mobile advertising contracts obtaining creative materials and overseeing successful digital campaign execution and reporting. Were looking for a highly organized detail-oriented team player with exceptional written and verbal skills. The ideal candidate must have the ability to prioritize efficiently and manage time effectively. A positive attitude and professional demeanor are essential along with the ability to work in a fast-paced environment. This position reports to the Digital Sales Manager.

Responsibilities Include:

• Campaign management and sales revenue analysis
• Build traffic and schedule advertising creative
• Proactively monitor analyze and optimize all online advertising performance from creating insertion order to post completion
• Effectively communicate with internal teams (sales production finance) and external clients on performance and delivery of commitments
• Provide troubleshooting assistance for creative and operations-related issues for all campaigns
• Work directly with sales team and clients as needed to provide detailed client service and execute integrated marketing plans
• Develop creative concepts for digital campaigns and communicate effectively to creative team
• In-person attendance is required.

Beneficial Skills Include:

• Online advertising trafficking sales coordinator/planner or related experience
• Experience with graphics software (HTML HTML 5 Adobe Photoshop Media Encoder)
• Experience with programming languages (HTML HTML 5 JavaScript).
• Working knowledge of Google Ad Manager AdWords Google Analytics ComScore and Marshall Marketing
• Advanced Excel Microsoft PowerPoint Word and PDF editing
• Experience with programmatic advertising SEM SEO and website development a plus
• Ability to thrive in a fast-paced work environment manage multiple projects and tight deadlines
• Strong focus on teamwork and self-starter
• Extreme attention to detail and time management skills
• Desire to provide exceptional customer service and exceed client expectations

Diversity Statement

At Hearst Television we tell stories every day. Stories about people of all cultures backgrounds perspectives and identities. Thats why behind the scenes we believe in being an organization as diverse and varied as the audience we reach ensuring that the content we create is more compassionate and more representative of the communities we serve.

Benefits

Hearsts benefit programs are modern flexible and designed to focus on you. As a Hearst employee you and your spouse or partner or dependents would have access to the following benefits.

• Medical Dental Vision
• 401(k) matching
• Emotional Wellness Support
• Paid Time Off
• Paid Parental Leave
• LGBTQ Health Services
• Additional benefits to meet your and your familys needs