Senior Engineer Product Support

HARMANs engineers and designers are creative purposeful and agile. As part of this team youll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car enterprise and connected ecosystem. Every day you will push the boundaries of creative design and HARMAN is committed to providing you with the opportunities innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do everyday.

Job Description:

Introduction: A Career at HARMAN Digital Transformation Solutions (DTS)

Were a global multi-disciplinary team thats putting the innovative power of technology to work and transforming tomorrow. At HARMAN DTS you solve challenges by creating innovative solutions.

• Combine the physical and digital making technology a more dynamic force to solve challenges and serve humanitys needs

• Work at the convergence of cross channel UX cloud insightful data IoT and mobility

• Empower companies to create new digital business models enter new markets and improve customer experience.

About the Role-

Expert level technical support for network security product. Handling customer technical escalations. Troubleshooting diagnosing and resolving technical customer issues.
Recreating tracking and verifying software defects in the field or under lab conditions reported by customers.

What You Will Do

Expert level technical support for network security product.
-Handling customer technical escalations.
-Troubleshooting diagnosing and resolving technical customer issues.
-Recreating tracking and verifying software defects in the field or under lab conditions reported by customers.
-Authoring technical knowledge base articles for use by other technical support personnel and/or customers and partners.

What You Need

What You Need :

Skill sets desired

Advanced Networking Skills - Detailed understanding of the protocols surrounding IP service provider networks. Strong network security skills required.

Networking skills should include:

a. TCP/IP fundamentals
b. IP subnetting and supernetting and hierarchical routing principles
c. Routing protocol operation (BGP)
d. Routing policies at BGP peering points
e. VPNs and the associated tunneling technologies (GRE/IP. L2TP MPLS etc.)
f. Hands-on configuration and operational knowledge of Cisco and Juniper routers
g. Hands-on Understanding and knowledge of Netflow SNMP

Security skills DDOS IPS IDS Threat detection and mitigation

Operating systems - Basic to Intermediate knowledge of Linux

Database: Basic to Intermediate knowledge of database - postgres sqlite

Good to have: Scripting - shell and/or high level languages (Python Perl Php)

What is Nice to Have

Hands-on Understanding and knowledge of Netflow SNMP

Security skills DDOS IPS IDS Threat detection and mitigation

Operating systems - Basic to Intermediate knowledge of Linux

What Makes You Eligible

• Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

• Dedicated performer & team player with the ability to advocate appropriately for product quality.

• Relentless learner with a dedication to learn new technologies and test methods

• Self-driven and Innovative to drive continuous improvements in Test process

• Resourcefulness in triaging problems and coordinating with multiple teams for issue resolution

• Strong written verbal communication and inter personal relationship skills

You Belong Here

HARMAN is committed to making every employee feel welcomed valued and empowered. No matter what role you play we encourage you to share your ideas voice your distinct perspective and bring your whole self with you all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training development and continuing education further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s weve been amplifying the sense of sound. Today that legacy endures with integrated technology platforms that make the world smarter safer and more connected.

Across automotive lifestyle and digital transformation solutions we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere from the music we play in our cars and homes to venues that feature todays most sought-after performers while our digital transformation solutions serve humanity by addressing the worlds ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands such as JBL Mark Levinson and Revel we set ourselves apart by exceeding the highest engineering and design standards for our customers our partners and each other.

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.