Cloud Support Operations Engineer II

Company Description

Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We dont just follow trendswe set them and drive change. As a market leader in enterprise analytics and mobility software weve pioneered BI and analytics space empowering people to make better decisions and revolutionizing how businesses operate.

But thats not all. Strategy is also leading to a groundbreaking shift in how companies approach their treasury reserve strategy boldly adopting Bitcoin as a key asset. This visionary move is reshaping the financial landscape and solidifying our position as a forward-thinking innovative force in the market. Four years after adopting the Bitcoin Standard Strategys stock has outperformed every company in S&P 500.

Our people are the core of our success. At Strategy youll join a team of smart creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity innovation and a relentless pursuit of excellence.

Our corporate valuesbold agile engaged impactful and unitedare the foundation of our culture. As we lead the charge into the new era of AI and financial innovation we foster an environment where every employees contributions are recognized and valued.

Join us and be part of an organization that lives and breathes innovation every day. At Strategy youre not just another employee; youre a crucial part of a mission to push the boundaries of analytics and redefine financial investment

Job Location : Chennai.

Role

The Cloud Product Specialist are responsible for the maintenance upgrades and automation which support the security and stability of MicroStrategy Cloud Environments.  This person uses his/her knowledge to ensure that team members have all the tooling necessary for their activities and also owns the relationship with software development teams to improve our platform.  To succeed in this role this person must be passionate about our technology thrive in challenging situations have an eye for continuous improvement and have a strong desire to help others.

Responsibilities

• Take ownership of cross-team issues and Cloud service issues including pro-actively communicating across teams to coordinate activities

• Create automation and experiment with the latest technologies for next-generation product backends in AWS and Azure

• Identify and drive opportunities for improving the MicroStrategy Cloud Environment service and infrastructure maintenance/management   

• Effectively engage communicate and partner with our software development teams to improve the platform.

• Provide direct support for customer upgrades strategic customer escalations and feature validation.

• Resolve customer escalations and develop preventative methods

• Design and run automated tests. Continuously improve software development building testing and deployment processes

• Design for quality robustness and performance with common principles patterns and best practices

• Collaborate support and communicate effectively with team members in the same or different time zones

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Qualifications

• Bachelors degree in Computer Science Computer Engineering Software Engineering or a related discipline

• Experience with Python Ansible Jenkins container technology (Docker/Kubernetes)  and PowerShell

• Experience with RedHat Amazon Linux and Windows systems

• Minimum of 3 years of IT customer service experience / strong customer focus

• Minimum of 2 years of hands-on experience working with cloud technologies on AWS/Azure

• Minimum of 1 year of MicroStrategy Platform troubleshooting knowledge usage or administration knowledge

• Able to support MicroStrategy customers during their working hours between 12:00pm and 9:00pm IST.

• Strong analytical and troubleshooting skills and experience

• Strong time management skills to prioritize workload multi-task meet deadlines and manage competing priorities under pressure

• Proven ability to mentor/teach others on technical matters

• Excellent oral and written English communication skills

• Willing to work from Pune office 5 days a week

Additional Information

The recruitment process includes online assessments as a first step. We send them via e-mail please check also your SPAM folder.

Remote Work :

No

Employment Type :

Full-time