Senior Claims Assessor

Who are we

Were a specialist employee benefits provider striving to create healthy happy workplaces. As part of the international Unum Group were on a collective mission to help the working world thrive.

The role

What will you be doing

What will you bring

Were looking for Senior Claims Assessors to join us here at Unum where youll play a vital role in delivering financial security and support to individuals and families during lifes most challenging times.

Youll bring proven experience in Income Protection and the ability to manage complex claims with technical precision. Alongside your strong communication skills empathy and analytical mindset youll benefit from ongoing development and support to help you grow your career in a purpose-driven environment.

What youll be doing:

• Claims Management: Proactively assess claims from both medical and financial perspectives ensuring accurate interpretation of policy documentation and timely decisions.
• Customer Focus: Deliver exceptional service by maintaining regular clear communication and adhering to Treating Customers Fairly principles.
• Technical Leadership: Support the Claims team with payment checking mentoring and coaching helping to build technical capability across the department.
• Collaboration: Work closely with rehabilitation teams clients and internal stakeholders to promote return-to-work strategies and maintain strong partnerships.
• Continuous Improvement: Contribute to process enhancements participate in change initiatives and provide valuable management information.

Were seeking individuals with:

• Proven experience in assessing Income Protection Claims.
• Strong understanding of long-term medical conditions NHS systems and rehabilitation processes.
• Experience using claims management tools such as functional assessments.
• Excellent relationship-building negotiation and conflict resolution skills.
• Demonstrated ability to coach and mentor junior team members.

The ideal candidate will come from a similar background in Group Risk Insurance.

The successful Senior Claims Assessor can expect:

• Generous Bonus
• Pension scheme
• Life medical and income Insurance
• Access to remote GP nutrition coaching personal training unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on site electric chargers.

From our experience this position is commutable from Farnborough down to Guildford or Horsham and across to Crawley and surrounding areas.

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Why join us

At Unum weve created a workplace where people feel supported to progress and grow and can see their ambitions coming to life.

Weve built a supportive inclusive environment where you can be yourself whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process please send a request to .

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