Venue Experience Manager

Grosvenor Casino Reading South (Rose Kiln Ln Reading RG2 0SN)

Do you have a passion for customer service excellence and proven experience of managing teams; leading supporting and developing a highly engaged workforce and a high performing culture

If yes youll want to read on

Our Reading South Casino have an exciting new opportunity for an experience Venue Experience Manager to support the General Manager and venue management team in the delivery of an efficient operation that excites and entertains our customers.

As our Venue Experience Manager you will be responsible for:

• Oversee reception and facilities management to ensure smooth day-to-day operations.
• Support people processes including communications employee engagement recruitment onboarding induction and training.
• Provide oversight of food and beverage (F&B) operations within the venue.
• Take ownership of player protection responsibilities ensuring compliance and safeguarding standards are met.
• Coordinate responses to customer feedback and use insights to develop action plans that enhance the customer experience.
• Execute local marketing initiatives including promotions and social media activity.
• Drive employee engagement by managing periodic opinion surveysreviewing results sharing feedback with teams and developing action plans to track progress.
• Organise and lead team forums to encourage collaboration and open communication.
• Act as or support the venues culture champion to promote a positive and inclusive workplace.
• Ensure consistent compliance with company standards including uniform customer service and respectful workplace behaviours.

Qualifications :

Outside of being a great leader with a passion for people you will be able to demonstrate previous success in dealing with customers in a multi functional complex service business.

As youll be managing a team; youll need strong leadership skills with the ability to coach motivate and develop paired with extremely high attention to detail and ability to demonstrate best in class customer service.

A PML will be required and a background in gaming would be strongly preferred.

Additional Information :

Why Join Us

Because your skill deserves the right setting.

• A Salary That Reflects Your Value - We know talent when we see it and we reward it. Youll earn a competitive salary that recognises your contribution from day one.
• A Rewards Package That Goes Further - From team competitions and bonuses to staff perks we believe in making work both fulfilling and rewarding.
• A Warm Welcome That Sets You Up to Win - Our induction isnt just a process its a real welcome. Youll get the support and confidence you need to hit the ground running.
• Work That Means Something - Youll have the chance to shape the way we do things take part in exciting projects and see your ideas make a real difference.
• A Culture That Puts People First - Were proud to support and look out for each other. Its part of who we are and why people stay.
• A High Standard Shared Together - We set the bar high because we care but we do it as a team not in competition. When one person wins we all do.
• Real Support for Your Growth - Whether youre new to the industry or ready to take the next step were here to help you develop and grow.

Be Part of Whats Next

If youre looking for more than just a job - if you want to be part of a team that values passion performance and care - wed love to hear from you.

Were building something special at Grosvenor Casinos. Join us and be part of it.

Were for Everyone

At Grosvenor Casinos and The Rank Group were committed to creating a workplace thats welcoming and inclusive. If you need any adjustments as part of your application or interview just let us know - were happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

Remote Work :

No

Employment Type :

Full-time