Service Manager Data Provisioning

Glasgow - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Are you an experienced Service Manager with a passion for data and digital innovation The Data Office at Social Security Scotland is seeking a proactive professional to lead the strategic use of data across the organisation and the wider public sector. If you excel in large-scale agile delivery have strong data domain knowledge and can manage diverse teams and contracts this is an exciting opportunity to make a meaningful impact in shaping social security services through data-driven solutions.

As Service Manager you will oversee a mixed delivery team comprising internal and contracted resources responsible for delivering multi-year data pipeline capabilities. You will be accountable for the quality performance and outcomes of your service providing clear end-to-end direction prioritisation risk management and decision-making aligned with departmental goals policy requirements and user needs.

You will work closely with operational delivery leaders within the Digital Data and Technology (DDaT) community driving continuous improvement fostering innovation and ensuring the delivery of cost-effective high-quality services. Your strategic vision and expert leadership will support the organisations mission to maximise the strategic use of data and deliver tangible benefits to users and stakeholders alike.

Social Security Scotland an Executive Agency of the Scottish Government is undertaking the largest and most complex IT and digital change programme since devolution. With a lifetime budget of over 300m Social Security Scotland is delivering a social security system that will support the people of Scotland for decades to come.

We aim to develop within Social Security Scotland a positive and inclusive culture which supports our people to flourish by embedding a working environment where we all treat each other with dignity and respect and recognise each others contributions.

A Service Manager is accountable for the quality performance benefits and outcomes of a service. They provide clear end-to-end direction prioritisation risk management and decision making for teams in line with department policy and user outcomes.

In this role you will:

Define success and quality measures for a service driving continuous improvement towards these measures.
Inform and influence stakeholders getting consensus that enables work to progress.
Ensure the delivery of change that realises the outcomes and benefits of your service.
Ensure all delivery is managed in a demonstrable cost-effective manner.

Responsibilities

Responsibilities
Leadership and Methodology

Coach and lead teams in Agile and Lean practices tailoring approaches to maximise effectiveness.
Promote innovative working methods to achieve optimal outcomes and build stakeholder consensus.
Act as a recognised expert advocating approaches and challenging teams to improve processes and delivery.

Technical and Service Expertise

Apply advanced knowledge of design technology and data principles within the service area.
Identify and implement solutions for assisted digital and support the required digital data and technology (DDaT) roles.
Demonstrate knowledge of tools concepts and phases of product delivery adapting approaches as needed.

Product and Delivery Management

Develop own and iteratively refine Agile business cases throughout the product life cycle.
Determine appropriate deliverables and assign the right people to ensure effective delivery.
Recognise when to progress or pause initiatives based on experience across the product life cycle.
Ensure delivery aligns with industry best practice and continuous improvement.

Stakeholder Engagement and Operational Management

Collaborate closely with operational delivery leaders in DDaT.
Build consensus with stakeholders and act as an escalation point for major operational issues.
Champion operational management and foster cross-team collaboration.

Strategic and User Focus

Develop a long-term vision and objectives focusing on what is most relevant and valuable.
Ensure user needs across multiple channels are met applying insights into evolving requirements.
Apply strategic thinking to deliver the best possible service for end users.

Risk and Problem Management

Anticipate potential issues and mitigate them early understanding their broader impact.
Maintain a proactive approach to problem-solving within the wider service context.

Qualifications

Success Profiles
We use an assessment framework called Success Profiles which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements.

Essential Experience
1. Proven experience in leading large-scale data and digital projects or programmes including developing long-term vision and objectives and translating these into credible business cases aligned with an organisations strategic priorities. Skilled in delivering road maps and plans on time and within budget through strong leadership and agile decision-making.

2. Extensive experience in leading data teams through all phases of a product life cycle to deliver large-scale digital projects or programmes that involve complex user requirements business and technical challenges and require effective cross-silo collaboration maximising the opportunities offered by digital technology.

Behaviours
Seeing the big picture (level 4)
Leadership (level 4)

You can find out more about Success Profiles Behaviours here.

Technical / Professional Skills:
This role is aligned to Service Owner within the Digital Data and Technology Profession.

These skills will be tested during the Technical Assessment if you are successful at sift stage. They will not be assessed at application stage. Please review the following to understand the skill expectations - Service owner - Government Digital and Data Profession Capability Framework

How to apply
Apply online you must provide a CV and Supporting Statement (of no more than 1000words) which provides evidence of how you meet the experience and behaviours listed in the Success Profiles above. Be sure to provide specific examples of work that youve done that showcase your relevant experience.

In the event that we receive a high volume of applications we may conduct an initial sift using the CV and Supporting Statement based on the first Experience criteria. Candidates who successfully pass this initial sift will have their applications fully assessed.

Candidates who are successful at sift stage will be invited to attend an Interview and Technical Assessment. The interview will further assess the Experience and Behaviours listed in the job advert and the technical assessment will evaluate the technical skills relevant to the role.

Candidates who pass the sift and are invited to the Interview and Technical Assessment stage will receive a Technical Assessment Candidate Pack which will outline the skills to be assessed and the assessment methods to be used.

Following the application sift there may be a telephone interview as part of the assessment process before the main interview.

We aim to provide feedback on request. However if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.

Expected Timeline(subject to change)
Sift - w/c 20th October
Interview - w/c 10th November
Location - In Person in either Dundee or Glasgow

Reserve List
In the event that there are more successful candidates than posts available a reserve list will be kept for up to 12 months.

About us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.

As part of the UK Civil Service we uphold the Civil Service Nationality Rules.

DDaT Pay Supplement
This post is part of the Scottish Government Digital Data and Technology (DDAT) profession and as a member of the profession you will join the professional development system. This post currently attracts a 5000 annual DDAT pay supplement applicable after a 3 months competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.

Working Pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location which will be either Glasgow or you have specific questions about the role you are applying for please contact us.

Equality Statement
Social Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process please contact us at

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Further information
Find out more about our organisation what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guide for further information on our recruitment and application processes.

The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.

Social Security Scotlands recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner which outline that selection for appointment be made on merit on the basis of fair and open competition - Recruitment - Civil Service Commission ()

If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioners Recruitment Principles you can make a complaint by contacting Social Security Scotland at in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner.

If you experience any difficulties accessing our website or completing the online application form please contact the Resourcing Team via

Apply before: 27th October at 23:55

Contact Name- Resourcing Team
Contact email

Required Experience:

Manager

DescriptionAre you an experienced Service Manager with a passion for data and digital innovation The Data Office at Social Security Scotland is seeking a proactive professional to lead the strategic use of data across the organisation and the wider public sector. If you excel in large-scale agile de...