Error Resolution Supervisor

Title: Error Resolution Supervisor

State Role Title:Gen Admin Supv II/Coord II

Hiring Range: Commensurate with Experience

Pay Band: 5

Agency: Department of Taxation

Location:Westmoreland

Agency Website: Type: Agency Employee Only - A

Job Duties

The Virginia Department of Taxation seeks an experienced supervisor to lead manage coach and mentor a team oftax error resolvers that perform problem analysis and correction of business tax accounts. The supervisor will be responsible for planning organizing and monitoring the inventory level of all worklists approvals and unit activities to ensure teams operate efficiently and meeting accuracy timeliness priorities and quality goals.

Error Resolution a 50 member department focused on exception handling in a fast-paced production environment. The Error Resolution unit analyzes and corrects inaccuracies on submitted tax returns and payments before they can be posted to a taxpayers account.


The position is located at our Westmoreland Office in Richmond Virginia. This position is eligible for telework. Employee will have the opportunity to telework on Monday and Friday and will be required in the office Tuesday Wednesday and Thursday.


The anticipated hiring salary is commensurate with experience up to $67000

As a member of the Virginia Tax team you can expect additional benefits such as:

12 Paid State holidayson top of vacation sick volunteer and personal leave!
Comprehensive and affordablehealth benefits.
Got student loans You may be eligible for thePublic Service Loan Forgiveness program.
Participation in the Virginia Retirement SystemVA 457 Deferred Comp andmore.


At Virginia Tax

We are dedicated resourceful individuals who strive to exceed our customers only do we serve the public we are the public. We are a part of a community that cares about and celebrates each other who promote opportunities for growth within a stable environment and support a healthy work-life balance.

What we do matters. So do you.

Minimum Qualifications

Proven ability to supervise staff in a high volume fast-paced production environment

Knowledge and experience working with federal and/or state taxes tax forms and tax laws and regulations

Experience and proficiency with systems such as IRMS Advantage Revenue Image Retrieval and Siebel

Proven ability to assess business needs establish work priorities and assign necessary tasks to staff

Experience with evaluating staff performance and assessing staff training needs

Ability to work in and supervise others in both an in person and virtual work environment

Additional Considerations

Advanced knowledge in areas such as business administration public administration accounting taxes and/or other relevant areas

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

All Virginia Tax employees must be current with filing their tax returns ensuring they were filed in compliance with established laws rules and regulations.

Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history tax compliance and DMV driving record (if applicable) checks. Selected candidates require a valid Drivers License.

The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.

Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race sex color national or ethnic origin religion genetics age veteran status political affiliation or disability.

Reasonable accommodations are available to applicants with disabilities if requested during the application and/or interview process. If accommodations are needed please contact Human Resources at .

Virginia Tax participates in E-verify.

Consideration for an interview is based solely on the information within the application and/or resume.

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability use this link:Career Pathwaysfor Individuals with Disabilities or call DARS at or DBVI at .

Contact Information

Name: Virginia Tax Talent Acquisition Team

Phone:

Email: