Application Support Analyst IT CIB BSM

Project
Within the IT department of GMR the Market Risk team maintains a set of applications that are used by Natixis to calculate all relevant metrics that are used to monitor the financial activities of the bank. These are applications used in a daily basis and for which there is a project to ensure high availability by providing technical support monitoring and maintenance that includes the evolutive and corrective improvement.
Job Description
Risk Monitoring and Production Support team is a centralized application support team working in a sensitive and critical environment with a combination of dedicated resources technical and interpersonal attributes to provide a specialized support on the incidents raised by IT Market Risk department. The applications supported by the team is mostly written in Tableu Java C; Scala SQL and Scripting. It also features Hadoop Oracle and Sybase databases.
Role
The role for Application Support Engineer aims to:
Work in a L1 and L2 IT functional Support
Provide production support with dedicated KPIs to end-users for all application issues and respond to queries in a timely manner
Investigating and debugging logs
Effectively manage and solve production incidents
Pro-actively provide information to users on the progress of outstanding support
Monitor applications in an effective way compliant with the established SLA for the business lines
Contribute consistently to the continuous automation and improvement of the applications
Enhance users satisfaction by solving incidents/problems effectively and efficiently
Ensure the proper troubleshooting and incidents follow up
Create and maintain comprehensive project documentations

Qualifications :

Project
Within the IT department of GMR the Market Risk team maintains a set of applications that are used by Natixis to calculate all relevant metrics that are used to monitor the financial activities of the bank. These are applications used in a daily basis and for which there is a project to ensure high availability by providing technical support monitoring and maintenance that includes the evolutive and corrective improvement.
Job Description
Risk Monitoring and Production Support team is a centralized application support team working in a sensitive and critical environment with a combination of dedicated resources technical and interpersonal attributes to provide a specialized support on the incidents raised by IT Market Risk department. The applications supported by the team is mostly written in Tableu Java C; Scala SQL and Scripting. It also features Hadoop Oracle and Sybase databases.
Role
The role for Application Support Engineer aims to:
Work in a L1 and L2 IT functional Support
Provide production support with dedicated KPIs to end-users for all application issues and respond to queries in a timely manner
Investigating and debugging logs
Effectively manage and solve production incidents
Pro-actively provide information to users on the progress of outstanding support
Monitor applications in an effective way compliant with the established SLA for the business lines
Contribute consistently to the continuous automation and improvement of the applications
Enhance users satisfaction by solving incidents/problems effectively and efficiently
Ensure the proper troubleshooting and incidents follow up
Create and maintain comprehensive project documentations

Additional Information :

Our workplace reflects the vibrant spirit of our locations with initiatives such as a Green Transportation Budget electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club a Prayer Room a Lactation Room and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies we are committed to being inclusive caring and fair ensuring every voice is heard and valued.

Remote Work :

No

Employment Type :

Full-time