Dir, Software Engrg Mgmt

Team

CRM and Industry Workflows (CIWF) Engineering Team in ServiceNow product development is responsible for developing Customer Service Management (CSM) Field Service Management (FSM) Sales & Order Management (SOM) and Industry Products using ServiceNow platform and cutting-edge technologies like Agent Intelligence AI Agents product & service catalog lead to cash workflows real-time tracking of services. To sustain our explosive growth we are looking for self-starters extremely passionate people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent; were looking for professionals who arent content with the status quopeople who are more interested in how things could become. Accelerate your career and succeed in an environment where you can make an impact daily. We invite you to join in to stand out.

Role: If you have a strong passion for technical design architecture interest in technology trends developing enterprise grade applications in the Customer Relationship Management (CRM) space and if you are a self-starter go-getter if you love to develop products with patentable ideas and have a DNA of being hands-on technical research-oriented leader then you are looking at the right opportunity. This role will be responsible for building the CRM foundational capabilities to help accelerate the Sales & Order Management and Industry solutions. This leader will execute the most strategic CRM and Industry Workflow priorities in the next 3-5 years and will work closely with core platform product stakeholders and industry teams.

What you get to do in this

As a Director Software Engineering you will be an engineering leader in the ServiceNow CRM Foundation engineering team and you will be
Responsible for at least 2-3 engineering managers reporting to you to develop best in class technical designs in building enterprise grade software.
Designing and developing high quality applications with a customer-first mindset and leveraging the industry leading ServiceNow platform
Working closely with product managers in defining owning and executing the product roadmap of customer operations that will help accelerate end to end vertical industry solutions.
Collaborate with product managers and user experience designers to deliver delightful experiences
Build rich modern web and mobile web experiences that are accessible progressive and responsive
Leading teams to design and implement software that is simple intuitive and easy to use that will allow customers to extend and customize the functionality to meet their specific business needs
Play a key role in the design and implementation of new products and features while also enhancing the existing product suite
Translate requirements and mock-ups into fully functional features by working closely with business and product owners and creative designers
Responsible for mentoring and grooming engineering managers senior and staff engineers leading by example to be the next line of leaders.

Qualifications :

To be successful in this role you have:

Over 15 years of experience designing and building scalable reusable products/components
Strong hands on technical leadership strong data modelling background.
Experience with CRM and related domains like order management customer data models (customers partners organizational/sales models) is preferred
Passion for software development debugging and problem-solving.
We are seeking for technical leaders who can influence and impact the product vision and roadmap with a strong conviction to build great products.
Strong problem-solving debugging skills and an aptitude for learning new technologies
Ability to create high performance scalable systems
Solid understanding of data modeling and databases
Deep understanding of data structures algorithms object-oriented design design patterns and performance/scale considerations
Strong written and verbal communication
Must be comfortable with juggling multiple priorities with the ability to manage time effectively
Lead and mentor less experienced engineering managers and engineers
It would be even better if you have:
Experience with creating enterprise software products preferably in CRM domain.
Strong knowledge of relational data modeling enterprise software applications design and development.
We provide competitive compensation generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time