Sr. Product Security Incident Response Engineer

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a PSIRT Incident Responder you will play a critical role in protecting Docusigns products and customers by leading the response to product security incidents. You will coordinate cross-functional teams to investigate contain and remediate vulnerabilities and threats affecting Docusigns products and services. Your expertise will help ensure timely communication root cause analysis and continuous improvement of our incident response processes. You will report on incident trends and partner with engineering product legal and customer support teams to drive security best practices and maintain customer trust.

This position is an individual contributor role reporting to the Director Offensive Security.

Responsibility

• Drive success of the companys security objectives by leading the response to product security incidents and vulnerabilities

• Investigate analyze and coordinate resolution of product security issues in collaboration with engineering product legal and customer support teams

• Ensure timely compliant and effective incident management from initial triage through remediation and closure

• Communicate professionally and responsively with customers and stakeholders throughout the incident lifecycle

• Develop and maintain incident response processes playbooks and documentation to support continuous improvement

• Collaborate effectively with cross-functional teams including Threat Intelligence and Penetration Testing to strengthen overall product security posture

• Participate in an on-call rotation outside of normal business hours occasionally

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

Basic

• 8 years of hands-on experience in managing and responding to security incidents including triage analysis containment and remediation

• Experience with customer-facing communication and bug bounty programs

• Experience with cybersecurity principles incident response lifecycles and security best practices

• Experience with CVSS (Common Vulnerability Scoring System) for rating vulnerabilities MITRE ATTCK for adversary tactics and techniques and CWE (Common Weakness Enumeration) for identifying and categorizing software weaknesses

Preferred

• Strong analytical and problem-solving skills with a keen eye for detail

• Excellent written and verbal communication skills with the ability to explain technical concepts clearly

• Ability to work effectively as part of a team and independently under pressure

• Bachelors degree in Computer Science Information Security or a related field

• Industry certifications such as CompTIA Security CySA GCIH GCFA or CEH

• Exposure to cloud security concepts (AWS Azure GCP)

• Exposure to AI security concepts

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.

Based on applicable legislation the below details pay ranges in the following locations:

California: $140000.00 - $225075.00 base salary

Washington Maryland New Jersey and New York (including NYC metro area): $133800.00 - $197750.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.

Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.

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