ISV Operations Manager
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Job Location:
King of Prussia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
ISV Operations ManagerWhat does a successful ISV Operations Manager at Fiserv do
The ISV Operations Manager acts as the operations point of contact for an assigned portfolio of premier Integrated Software Vendor (ISV) clients. This individual will manage the support and onboarding processes for the ISV from the time a partner decides to integrate with Fiserv and throughout the lifetime of the relationship. They will work closely with a Relationship Manager to form an account management team that effectively manages the ISV client lifecycle through proactive communication and support. The ISV Operations Manager must be able to effectively articulate processes to both business and operational users provide ongoing support to external partners and act as a primary resource for operational issues and questions.
What you will do:
Cultivate and maintain strong relationships with new and existing partners.
Serve as the main point of contact for partners throughout the entire integration process.
Navigate and thrive in a dynamic evolving operational environment.
Act as a liaison facilitating communication and resolving issues between partners and internal teams.
Proactively address inquiries and troubleshoot problems using available resources.
Translate complex internal processes and needs for external partners.
Communicate partner needs and feedback to internal teams to ensure seamless collaboration.
Provide exceptional service and support to all partners.
What you need to have:
High school diploma or equivalent. College degree preferred.
2 years of industry experience in a customer-facing role.
Knowledge of Fiservs products platforms systems and operational areas.
What is nice to have:
Integrated payments experience is preferred
Self-motivated with a proven track record in the technology industry
Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
Strong presentation skills with the ability to communicate professionally via written and oral communication
Proven organizational skills with the ability to eliminate sales obstacles through creative and adaptive approaches
Ability to think outside the box while also being process-oriented. Flexibility to work after hours/weekends as needed occasionally
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
