Administrative Officer Montreal, QC
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Requisition ID: 237757
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.
Administrative Officer Loans & Collections / Retail Mortgage and Auto Lending Operations / Global Operations
Purpose of Job
Contributes to the overall success of the Loans & Collections department in Canada ensuring specific individual goals plans initiatives are executed / delivered in support of the teams business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations internal policies and procedures.
Is this role right for you In this role you will:
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships systems and knowledge.
- Verify and process incoming requests from supported units branches solicitors/notaries and other partners. Assist with customer/branch complaints as required and complete other related processing requests as assigned.
- Conducting investigations to resolve exception situations completing complex adjustments or corrections and answering general procedural queries.
- Acquiring and maintaining good knowledge of all department functions/processes and a thorough knowledge of the systems used including a working knowledge of related retail products and services.
- Taking ownership for self-learning and personal development planning working with their manager in the identification of skills behaviors and competencies required to achieve goals.
- Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabanks Values its Code of Conduct and the Global Sales Principles while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational compliance AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.
What you will be doing
- Supports a $36 Billion (approximately) asset finance portfolio with 1.4 million accounts
- Approximately 750000 retail applications per year
- 95M Leases 120M Scotia Dealer Advantage Loans
- ScotiaHelps Volumes - 440000 transactions per year
- Multi transit processing 900 branches
- Customer Contact Centre - Support 140M cases per year
Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:
- High School diploma and a minimum of 2 years of office work related experience
- Basic Computer Skills including common software tools (Microsoft Office products)
- Experience providing product and process support over the phone and / or through email
- Knowledge of the mortgage industry and products or relevant experience.
- In addition to French the successful candidate must also have sufficient knowledge of English as the work involves interacting and collaborating regularly with groups and individuals based in Toronto as well as constantly interacting with other people including clients who speak English locally and elsewhere.
Working conditions:
- Work in a standard office-based environment.
- Requires very close attention reviewing/reading material
- Pressure from meeting deadlines and situations requiring prompt attention
- Can experience significant fluctuations in volumes of work or unexpected events (e.g. system problems) which may require overtime
Location(s): Canada : Quebec : Montreal
Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.
At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.
Required Experience:
Unclear Seniority
Key Skills
- Fiscal Management
- Microsoft Access
- Employee Evaluation
- Military Experience
- Business Management
- Strategic Planning
- Project Management Software
- Administrative Experience
- Budgeting
- Human Resources
- Financial Management
- Word Processing
About Company
Scotiabank is one of the leading foreign banks serving large national and multinational corporations in the U.S. through its Global Banking and Markets, Global Transaction Banking and Wealth Management business lines.
