Senior Staff Technical Success Manager, AI SIEM & Observo
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Job Location:
Mountain View, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
What are we looking for
We are looking for a Technical Success Manager (TSM) to join our team and help deliver exceptional post-sales experiences for our customers. This role blends technical expertise project management and relationship management to drive successful deployments accelerate time-to-value and support ongoing adoption and growth. As a TSM you will act as both a technical advisor and deployment facilitator ensuring our customers achieve success throughout onboarding deployment and beyond.
What will you do
In this role you will act as both a technical advisor and deployment facilitator ensuring our customers unlock the full value of SentinelOnes AI SIEM and observability platform.
- Lead enterprise customers through complex deployments that involve data ingestion pipeline integration and AI-driven correlation engines.
- Partner with Customer Success Managers Professional Services Product Management and Support to ensure seamless rollout and adoption. Collaborate with Service Delivery Partners enabling them to provide the same level of service to our customers.
- Act as a trusted advisor helping customers translate data observability and AI insights into measurable security and business outcomes.
- Provide proactive resources best practices and enablement for log management query optimization and AI-powered threat detection.
- Serve as the customers advocate internally ensuring the evolving needs of SIEM and observability customers are met.
- Deployment Leadership: Guide customers through deployment cycles including log ingestion API integrations observability pipelines and SIEM correlation rules.
- Technical Advisory: Provide expertise in security data architecture observability pipelines and AI-driven threat detection/response.
- Stakeholder & Relationship Management: Build strong relationships with customer CISOs SOC leads and platform engineers; communicate risks and ensure measurable outcomes.
- Cross-Functional Collaboration: Partner with Engineering and Product teams to influence roadmap priorities based on customer adoption trends and use cases.
- Incident & Operational Support: Act as the customers technical point of contact during critical incidents ensuring rapid resolution and effective communication.
- Enablement & Content Creation: Deliver webinars workshops and technical documentation tailored to AI SIEM and observability adoption.
- Analytics & Reporting: Provide regular reporting on data adoption metrics log pipeline efficiency and SIEM rule utilization.
- Pre-Sales Services Support: Collaborate with Sales & SEs to align services scope for complex deployments involving observability and AI SIEM.
This role requires someone who is highly technical in modern data/security operations customer-focused and capable of bridging AI/observability with security outcomes.
What skills and knowledge should you bring
- 57 years in enterprise software with a strong focus on SIEM or cybersecurity data platforms with experience in Technical Success Professional Services Implementation or related field services
- Experience with AI/ML-driven security solutions log management systems and observability pipelines.
- Strong background with tools such as Splunk Elastic Snowflake Datadog or similar observability/SIEM platforms.
- Strong background in cybersecurity SOC operations and enterprise security architecture.
- Hands-on experience with Windows MacOS Linux and containerized environments (Kubernetes preferred).
- Proficiency in data querying languages (SQL SPL KQL etc.) automation (APIs scripting) and parsing (RegEx).
- Excellent project management and stakeholder communication skills.
- Ability to thrive in fast-paced environments and align technical initiatives with strategic customer outcomes.
What will separate you from other candidates
- Direct experience with next-gen SIEM platforms or observability solutions.
- Familiarity with AI/ML-based anomaly detection large-scale log ingestion and cloud-native observability.
- Ability to act as a strategic advisor bridging SecOps DevOps and ITOps teams.
- Demonstrated success driving adoption of AI or data-intensive platforms in enterprise environments.
- Embodies the SentinelOne values: Trust Accountability OneSentinel Relentlessness Ingenuity and Community.
Why us
You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.
- Medical Vision Dental 401(k) Commuter Health and Dependent FSA
- Unlimited PTO
- Industry leading gender-neutral parental leave
- Paid Company Holidays
- Paid Sick Time
- Employee stock purchase program
- Disability and life insurance
- Employee assistance program
- Gym membership reimbursement
- Cell phone reimbursement
- Numerous company-sponsored events including regular happy hours and team building events
Required Experience:
Manager
Key Skills
- Continuous Integration
- Agile
- HTTPS
- SAFe
- Systems Engineering
- Acquisition Strategy
- Requirements Analysis
- Sharepoint
- UML
- Technical Support
- Cerner
- Troubleshooting
About Company
A group of defense and intelligence experts saw savvy attackers compromising endpoints seemingly at will. Traditional approaches failed to provide sufficient protection. They founded SentinelOne to develop a dramatic new approach to endpoint protection. It’s one that applies AI and ma ... View more
