Education Account Representative
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
About the Role
When you join Dow Jones you become part of one of the most dynamic creative and savvy news and information companies in the world. As a global leader in news and business intelligence were newswires websites newspapers apps newsletters databases magazines radio and television--including some of the widest-read and most-respected brands such as Factiva The Wall Street Journal and Barrons. Our media inform the discussions and decisions that are vital to the worlds commerce while our databases make the business world more transparent allowing our customers to uncover growth opportunities and mitigate risk. We continually develop technology to transform information into insight and insight into prosperity. From 58 countries and in twenty-five languages we enlighten and inspire audiences with authoritative differentiated and trusted content.
You Will:
Drive renewals reduce churn and upsell where appropriate within the assigned account base of education customers.
Achieve individual revenue or seat targets
Gather customer feedback to enhance new product development
Monitor usage data and adoption trends to identify at-risk customers.
Create training materials tutorials and best practices for educators to engage with Dow Jones suite of products.
Organize workshops and webinars to improve proficiency of subscription offerings.
Serve as trusted advisor and Dow Jones conduit for education clients
Work with marketing to ensure clients are activating and engaged.
Attend (where appropriate) industry trade shows and events
Provide reporting and leverage Salesforce for pipeline management
You Have:
Strong interpersonal and communication skills to serve as a trusted advisor.
Skill in creating engaging training materials and tutorials.
Ability to organize and lead webinars and workshops for product adoption.
Comfortable presenting to educators and stakeholders in virtual and in-person settings.
Strong written and verbal communication for documentation and training materials.
35 years in Customer Success Account Management or similar client-facing roles preferably in the education or SaaS industry.
Experience with Salesforce or similar CRM platforms.
Background working with educators academic institutions or digital learning platforms is highly preferred.
Experience organizing or speaking at webinars workshops or industry events is a plus.
Our Benefits
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Insurance Plans
Lifestyle programs & Wellness Resources
Education Benefits
Family Care Benefits & Caregiving Support
Commuter Transit Program
Subscription Discounts
Employee Referral Program
Learn more about all our US benefits
#LI- Hybrid
Reasonable accommodation: Dow Jones Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application due to a disability email us at Please put Reasonable Accommodation in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.Business Area:
Dow Jones - Media SalesJob Category:
SalesUnion Status:
Union rolePay Range: 70000.00 - 85000.00We recognize that attracting the best talent is key to our strategy and success as a company. As a result we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect and we tailor our offers within the range based on the selected candidates experience industry knowledge location technical and communication skills and other factors that may prove relevant during the interview process.Pay-for-performance is a key element in our strategy to attract engage and motivate talented people to do their best work. Similarly to salary for bonus eligible roles targets are set based on a variety of factors including competitive market practice.For benefits eligible roles in addition to cash compensation the company provides a comprehensive and highly competitive benefits package with a variety of physical health retirement and savings caregiving emotional wellbeing transportation and other benefits including elective benefits employees may select to best fit the needs and personal situations of our diverse workforce..Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Communication skills
- Cold Calling
- Math
- Retail Sales
- Account Management
- Outside Sales
- Relationship Management
About Company
Dow Jones is the definitive source of premium business news, data and intelligence that moves markets and minds. Dow Jones helps you cut through the noise and act with clarity. Whether you're navigating risk, seizing market opportunity, or staying ahead of global events, Dow Jones giv ... View more
