ServiceNow Developer

What Youll Do:

Design and configure capabilities across ITSM ITAM CMDB Service Catalog/Portal and ITOM to support IT and business processes.

Build and maintain integrations (REST/SOAP IntegrationHub MID Server) with robust error handling logging and resilience.

Design and maintain Service Catalog items optimize catalog structure and enhance Employee Center taxonomy for better UX and content discoverability.

Develop orchestrations/automations (Flow Designer subflows scripted logic) that streamline operations and reduce manual effort.

Translate technical and business requirements into scalable maintainable solutions and clear user stories.

Collaborate with configuration management teams to improve CMDB data quality implement reconciliation patterns and support governance initiatives.

Partner with monitoring and operations teams to integrate event data enrich alerts and ensure seamless workflows between systems.

Coordinate Discovery schedules IP ranges and MID Server requirements with infrastructure teams; implement discovery patterns as needed.

Support platform upgrades troubleshoot issues across environments and follow best practices for change and release management.

Document solutions (runbooks knowledge articles) and ensure smooth handoffs to support teams.

Adhere to development best practices to ensure code quality scalability and security.

What Were Looking For:

3 years of ServiceNow development experience in an enterprise environment.

Strong JavaScript/Glide skills and proficiency with Flow Designer Script Includes Business Rules UI Policies Scoped Apps and disciplined updateset practices.

Proficiency with Flow Designer (and familiarity with legacy Workflow Editor).

Hands-on ITOM and automation/orchestration experience).

Working knowledge of CMDB data models and health practices.

Familiarity with ITIL (Incident Problem Change) and Agile delivery.

Strong communication skills; comfortable in a lean team contributing across discovery build and light production support; able to collaborate with engineering teams.

ServiceNow CSA/CAD certification (or equivalent practical experience).

Why Join Us

High impact and broad scope: partner directly with engineering and business teams own work endtoend and grow your platform engineering skills on a modern ServiceNow stack.

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider we simplify transportation management for our clients and carriers handling crucial tasks so they can focus on what they do best. From coast to coast dock to dock and across all major transportation modes Echo connects businesses that need to ship their products with carriers who transport goods quickly securely and cost-effectively.

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Work environment/physical demands summary:

This job operates in an office environment and uses a computer telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit talk or hear.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin status as a qualified individual with a disability or Vietnam era or other protected veteran.

Benefits

For more information about our benefit offerings please visit our careers page at more information about our benefit offerings please visit our careers page at per year