Assistant Director for Student Support Services

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Summary

Iowa State Online a unit with The Center for Excellence in Learning and Teaching (CELT) is accepting applicants for an Assistant Director Student Services to collaborate closely with the Director of Iowa State Online and oversee the coordination of university-wide online undergraduate and graduate student support. This position willlead a team of student support staff working with online students and prospective students across many programs in the different academic units at the university. This position will coordinate and lead student support and engagement analysis of enrollment and evaluation data and promote collaboration across campus units. Additionally this position will work with CELT leadership to advance university systems and processes relevant for online learners.

The successful candidate will have effective management and organizational skills the ability to work well with varied stakeholders and the ability to communicate effectively. All staff members are expected to interact collegially and maintain the highest standards of integrity and ethical behavior.

Level Guidelines
Aware of key annual objectives of department or work unit
Understands linkage between daily activities and achievement of annual objectives of department/work unit and explains to direct reports
Focus on ISUs mission and meeting department or work unit goals
Supervises a small department or work team
Often is a working supervisor with direct previous experience performing work of those supervised
Has full management responsibility for direct reports specifically the authority to hire fire and counsel; may share part of responsibility with higher level management
Requests approval for financial actions beyond a limited scope per policy

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

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Application Instructions:

To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

Applications will be accepted until the position is filled. Please Note: To receive full consideration applications should be received byOctober 19 2025.

If you have questions regarding this application process please email or call or Toll Free: 1-.

Why Choose ISU

Iowa State Employees enjoy comprehensive health and work-life benefits including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation holiday and sick time and leave plans
Onsite childcare (Ames Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program

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