Programme & Knowledge Management Manager

NCS Dojo drives learning across NCS. We design develop and deliver leadership and other competency development programmes for colleagues across the organization working with learning partners and across different channels both in-person as well as virtual ones. We also curate and develop a range of NCS owned content for self-paced learning.

Our NCS Dojo team is recruiting to meet the learning needs of the organisation in Singapore and across the region.

As a Programme Manager in Learning & Development you report to Head Learning & Development and own the full cycle of programme managementfrom design and rollout to reporting administration and compliance. You operate at the intersection of learning management operations stakeholder engagement and digital transformation. You also strengthen apprenticeship-centric learning and the NCS Way where colleagues learn from one another and from practice while embracing automation AI and data-driven insights to streamline delivery personalise learning and scale impact.

What will you do

Learning Programme Management

• Plan launch and track complex large-scale learning programmes (e.g. compliance modules PM frameworks capability academies) aligned to NCSs business strategies and career development models.
• Align programme objectives with business strategy and workforce development needs.
• Work with internal stakeholders to curate content and oversee development and delivery of the learning programmes.
• Monitor learner progress participation and completion rates ensuring reporting is accurate and timely.
• Apply digital learning innovations (e.g. adaptive pathways analytics dashboards) to strengthen programme effectiveness.

Knowledge and Content Management

• Manage SharePoint/Teams repositories for learning materials ensuring streamlined versioning and accessibility.

Marketing and Outreach

• Socialise programmes and ensure reach to target audience using internal marketing channels.

Operational & Administrative Backbone

• Maintain programme plans trackers dashboards and calendars.
• Coordinate logistics with operations team for learning programmes - venue AV virtual tools materials preparation.
• Prepare leadership decks including programme updates and reviews and compliance reports.
• Support LMS/LXP administration including enrolments reminders and issue resolution.
• Track vendor contracts invoices and programme budgets.

Stakeholder & Learner Engagement

• Engage not just with business leaders and People & Culture (HR) partners but also with Dojo programme sponsors advisors and internal facilitators to co-create impactful learning.
• Handle day-to-day comms: invitations reminders FAQs and learner support queries for programmes under assigned portfolio.
• Collect feedback document lessons learned and continuously improve learner experience.

Compliance & Reporting

• Support audits and compliance reporting while reinforcing NCS desired culture Purpose Beliefs and Impact in all learning activities.
• Track requirements (e.g. mandatory compliance learning) and follow up with stakeholders.
• Explore automation opportunities for compliance tracking and reporting to reduce manual admin.

The Ideal Candidate Should Possess:

• Strong L&D and programme management background (PMP Agile/Scrum useful).
• Excellent stakeholder management and communication skills ability to influence across levels.
• Learner-centred mindset; curiosity and continuous improvement orientation.
• Skilled in LMS/LXP platforms compliance learning and digital learning ecosystems.
• Proficient in ops tools or a fast learner (Microsoft 365 suite (including SharePoint Teams Power Automate and PowerBI)).
• Practical awareness of AI/automation in learning ops data analytics for L&D and emerging learning technologies.
• High attention to detail strong organisation and ability to admin execution with forward planning.
• While able to work independently is also a team player.
• A strong technical qualification and keen interest in technology will be an advantage.

Impact of the Role

This role ensures todays learning programmes run reliably while contributing to NCS Dojos mission of enabling apprenticeship-centric learning building communities and investing in talent-led delivery for the future.