Danish Speaking Travel Advisor to Helsingborg, Sweden
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Job Location:
Helsingborg - Sweden
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Do you want to work for one of the largest cruising companies in the world Do you also want to work in beautiful Helsingborg and speaks Danish
We are now looking for a Travel Advisor for our clients office in Helsingborg
In the Travel Advisor position interfaces with customers via inbound calls outbound calls or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales providing/receiving information selling client products/service as well as providing basic customer service support.
Main tasks:
Achieve specific sales targets and maximizing sale opportunities on each call |
Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs |
Maintain broad knowledge of products pricing promotions and procedures |
Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (KPIs) |
Greet customers in a courteous friendly and professional manner using agreed upon procedures |
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer |
Clarify customer requirements; probe for understanding use tools and resources to appropriately provide resolution to the customer |
Prepare complete and accurate work including appropriately notating accounts as required |
Participate in activities designed to improve customer satisfaction and sales performance |
Answer billing questions by talking through components of customer accounts |
Criteria |
Fluent in Danish and English High school diploma customer support experience / three to six months of sales experience preferred |
Courteous with strong customer service orientation |
Strong communication skills required |
Focused on providing great customer support |
Ability to effectively communicate both written and verbally |
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly |
Basic computer navigation skills and PC Knowledge |
Tolerance for repetitive work in a fast-paced environment |
Ability to work as a team member as well as independently |
Dependable with proficient attention to detail |
Demonstrate patience in all customer contact situations including maintaining a pleasant and professional tone and manner |
Able to rotate shifts as needed |
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden Finland Norway and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region with offices in Oslo Tallinn Malaga Malta and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300 partners in over 30 countries.
Required Experience:
Unclear Seniority
Key Skills
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- Brokerage
About Company
Professional Nordic recruitment specialists focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
