Lead Tech Support and Application Engineer
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Job Location:
Casablanca - Morocco
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
What Impact Youll Make:At GE Vernova we are united by a single urgent and optimistic mission: electrify to thrive and decarbonize the planet. The world needs us to accelerate the transition to more reliable affordable and sustainable energy.
If you are ready to make a difference and usher in a new era of energy come join us at GE Vernova. Together we have The Energy to Change the World. Lets get started.
Job Description
In this role the successful candidate will be responsible for business development of GA Market products prequalification competitor information and GA market understanding L2 technical support customer intimacy with clients in Utilities O&G Process and Mining & other industries in Morocco and other countries within NAFT cluster. The successful candidate will be Responsible for GA Engineering & Field Services in Morocco and supporting NAFT cluster in close coordination with GE tendering and sales. This position will report to GA NAFT Engineering & Field Services leader.
Job Responsibilities
Main responsibilities include but not limited to:
- Responsible for GA Engineering and Field Services.
- Technical team training development skills matrix and technical support.
- Maintains updated record of GA installed base.
- Operation of GA Morocco platform and maintain updated assets Inventory.
- Responsible and accountable for yearly orders OP creation of opportunities based on installed base and market information.
- Promotions & Approvals Key role in product launches presentations discussions spec-in activities exhibitions/conferences site trials etc. through Marketing. Implement actions necessary for product approvals based on regional strategy and priorities
- Commercial (Tendering & Negotiation): Support Tendering team - Study customers technical & commercial requirements. Support Management during contract negotiation
- Commercial channels & Market Monitoring: Improve awareness of GA solutions. Obtain competitor data market share volume etc. Track evolving customer specifications & requirements.
- Product Management:Be aware of product obsoletion new product availability etc. and provide appropriate customer support in line with regional strategy. Keep track of firmware upgrades changes in product features etc. and participate in necessary local actions.
- Application Support (L2): Provide technical support to clients in the region e.g. technical queries developing customized solutions supporting scheme engineering analyzing field performance etc.
- Product Problems / Non-quality Issues: Take the lead in investigating and resolving product problems reported when requested by customers (L1). Support local actions required for resolution of major non-quality issues.
Qualifications/Requirements
- Engineering degree in Electrical / Electronics and Communications /Automation from an accredited university or college.
- Minimum of 5 years of experience in commissioning of GE products applications and / or engineering projects in Grid Automation field as well as site experience in conventional and digital control systems.
- Practical experience in GE DCS and CCS engineering (architecture product selections site installations testing and commissioning as well as system troubleshooting)
- Strong understanding of Morocco customer solutions / products specifications.
- Good knowledge of communication/Automation protocols such as IEC 61850 MODBUS IEC 101/104 & T103.
- Good knowledge of Cyber security solutions implementation in the field of Grid Automation.
- Ability and willingness to travel up to 50% as required.
- Fluent in English French and Arabic languages.
Desired Characteristics
- Strong interpersonal and analytical skills to quickly understand and guide solutions to customer issues
- Strong problem-solving skills with an emphasis on innovative and creative solutions that result in higher profitability increased visibility & market penetration
- Strong written & verbal communication skills with both internal and external stakeholders
- Professional experience with customers within the North Africa key regional utility and oil & gas customers EPCs OEMs and system integrators
- Proactive work style creativity high energy Strong teamworking skills.
- Time Management and ability to professionally distribute the time among three functions (Engineering & FS Technical Application Technical Support).
Additional Information
Relocation Assistance Provided: No
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
About Company
GE Vernova's Asset Performance Management software can help you increase asset reliability, minimize costs and reduce operational risks. View a demo today.
