Senior Associate PA25SJPRQ3004
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.
Job Description
About SS&C Technologies
SS&C is a global provider of investment financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue SS&C is headquartered in Windsor Connecticut and has 20000 employees in over 90 offices in 35 countries. Some 18000 financial services and healthcare organizations from the worlds largest institutions to local firms manage and account for their investments using SS&Cs products and services.
Job Description Summary
To deliver exceptional customer service by accurately processing and authorising a wide range of client transactionsincluding complex and non-standard caseswithin agreed service levels and financial authority limits. The role ensures compliance with regulatory standards and supports continuous improvement across the operation.
Key Responsibilities:
- Process customer transactions to agreed service levels and quality standards.
- Resolve escalations and complaints in line with area guidelines ensuring Consumer Duty outcomes are upheld.
- Manage complex and non-standard transactions including manual calculations.
- Communicate with customers via phone email fax or letter to resolve queries.
- Ensure ethical handling of customer data in line with FCA regulations.
- Review and check work of others to maintain accuracy and integrity.
- Provide informal guidance and training to colleagues.
- Conduct independent quality and accuracy checks.
- Participate in service and process improvement initiatives.
- Support management team as needed.
- Maintain up-to-date knowledge of processes products and regulations.
- Meet agreed performance targets and maintain a personal development plan.
- Complete performance management documentation on time.
- Demonstrate key behaviours aligned with company values.
- Perform other duties as reasonably instructed.
Core Requirements:
Regulatory Compliance:
- Exercise due care and diligence in managing responsibilities.
- Uphold risk and business continuity practices.
- Comply with relevant regulatory regimes including Consumer Duty Data Protection and Financial Crime Prevention.
Quality Standards:
- Aim for 100% accuracy and timely delivery.
- Plan and deliver services to meet customer expectations.
- Continuously review and improve processes and practices.
- Demonstrate integrity and proper conduct in all duties.
- Promote and embody a consistent quality culture.
EEO Statement / Non-agency Disclosure
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups to enable us to bring a diversity of perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.
Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
Senior IC
Key Skills
- Business Development
- Organizational Management
- GAAP
- Accounting
- Analysis Skills
- Meeting Facilitation
- Microsoft Powerpoint
- Investment Banking
- Microsoft Excel
- Private equity
- Financial Modeling
- Writing Skills
About Company
Leading cloud-based provider of financial services technology solutions. SS&C Technologies owns and maintains the best financial technology in the industry
