Manager, Human Resources Shared Services
Manager, Human Resources Shared Services
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Job Description
Do you want to be part of a team helping to strengthen every community across Ontario Are you interested in seeing the importance of your work firsthand
Become aManager Human Resources Shared Serviceswith MPAC
The Municipal Property Assessment Corporation (MPAC) is made up of a team of experts who understand local communities and assess every property in Ontario. What we do provides the very foundation that municipalities use to base the property taxes needed to pay for the services we use every day.
Equity Diversity Inclusion and Anti-Racism
MPAC is committed to Equity Diversity Inclusion and Anti-Racism. We are taking important steps towards ensuring that all voices are respected valued and being heard. MPAC is dedicated to fostering an environment where employees can bring their full unique and authentic selves and are inspired to do their best work.
Job Description
What makes you great for the role
Be part of HRs transformation to drive change spark innovation and champion exceptional employee experience. You are a strategic customer-focused HR leader committed to delivering seamless high-quality HR services that make it easier for employees and managers to this role you will play a pivotal part in shaping MPACs HR Shared Services model ensuring operational excellence process innovation and a people-first approach to service delivery. As a trusted advisor and subject matter expert you will lead a high-performing team implement best-in-class service standards and harness data-driven insights to continuously improve. You will champion inclusive and streamlined HR practices that enable business success and strengthen MPACs workforce experience.
We have:
- A team of highly skilled dedicated and collaborative staff
- Leadership that supports you
- An enterprise that embraces change
- A work environment that has flexible work locations (including hybrid) hours of work and overall employee wellness support
You Have:
- A university degree in Human Resources Management Business Management or related discipline - or equivalent education training and experience
- 7 years of progressive HR experience including at least 3 years of program or people leadership experience in a HR Shared Services model
- Experience in HR data quality management and governance ensuring accurate compliant and actionable HR metrics
- Knowledge of employment laws regulations employee relations labour relations and policy interpretation
- Excellent communication facilitation and presentation skills with tact diplomacy and objectivity in addressing sensitive issues
- Strong leadership skills with the ability to mentor coach and inspire high-performing teams
- Proven ability to manage multiple initiatives prioritize effectively and deliver results aligned to strategic goals
- Willingness to travel to head office field offices and corporate events across Ontario as needed
Nice to Have:
- Certified Human Resources Professional (CHRP) designation
What you will do:
As Manager Human Resources Shared Services you will:
- Lead and manage the HR Shared Services team setting performance goals coaching and mentoring to ensure efficient and high-quality service delivery
- Oversee HR data management and quality control ensuring accuracy integrity compliance and best practices
- Utilize HR data and reporting to inform decision-making and enforce governance standards
- Provide accessible streamlined HR services for employees through process improvements and automation
- Monitor service quality employee feedback and recommend enhancements to improve the HR service experience
- Collaborate with HR Centres of Expertise and HR Business Partners to resolve escalated inquiries and deliver integrated solutions
- Champion operational excellence by implementing continuous improvement initiatives automation opportunities and innovative HR service delivery models
- Administer performance management annual compensation reviews and merit/incentive programs for non-bargaining staff
- Document and enhance HR business processes ensuring consistency and scalability
- Manage staffing needs recruitment and employee relations within the team including coaching conflict resolution and disciplinary actions if required
- Contribute to branch financial planning by monitoring budgets approving expenditures and developing business cases for efficiencies and improvements
Additional Information:
- Requisition ID: 2721
- Job Type: Non-Union Management
- Closing Date: October 16 2025
Ready to apply
Please note only applications submitted through the Applicant Tracking System will be accepted.
Successful candidates will be required to undergo a background verification with Mintz Global Screening. By applying to this job posting you are providing your consent to MPAC to share your name email address and phone number with Mintz to conduct the criminal and driver abstract check and for Mintz to disclose the results to MPAC should you be the successful incumbent.
MPAC is committed to fostering an inclusive accessible environment where all employees and members of the public feel valued respected and supported. We are dedicated to building a workforce that reflect the diversity of the public and communities we serve.
Persons with disability who need accommodation in the application process or those needing job postings in an alternative format may email their request to
We thank all applicants for their interest however only those selected for further consideration will be contacted.
Please note that MPAC prohibits employees from holding a current/valid real estate license and successful applicants must at least suspend their real estate licenses during their period of employment at MPAC as outlined in our Employee Code of Conduct.
Job advertisements for positions that have been designated bilingual will be posted in both English and French on our website. Positions that are not designated bilingual are not translated and are only posted in English on the English version of our website.
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Required Experience:
Manager
Employment Type
Trainee
