Business Analyst ESM Application & Processes ServiceNow
Business Analyst ESM Application & Processes ServiceNow
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Job Description
Job Description:
Role : Business Analyst - Servicenow
Number of Positions : 1
Experience (in yrs) : 5-9 years
Role Description:
ServiceNow Business Solution Analyst will be part of the Information Management (IM) function. This position requires a deep understanding of business processes and a proven ability to translate complex business requirements into scalable and effective ServiceNow solutions. The ideal candidate will be a strategic thinker and a skilled communicator capable of driving value and efficiency through the ServiceNow platform.. In addition the consultant should be experienced in stakeholder management to gather analyze and launch requirements related to ITSM Service Portal/Virtual Agent/Agent Workspace/Scoped Apps/HR Module . The consultant will work in an international distributed and multi-functional team; using an agile mindset and methodology.
Qualification:
Strong experience in requirement gathering analysis interactions with stakeholders on redefining the requirement in case of missouts and converting functional requirements into technical for the developers to understand and implement
Deep understanding of the ServiceNow platform and its various modules (e.g. ITSM HRSD CSM ITOM CMDB and Custom Applications).
Educated to 4-year degree level (or equivalent) in Information Technology
4 years experience on this role or equivalent
Strong experience in Integrations with 3rd party tools using (REST API web services SOAP email MID etc...).
Experience developing ServiceNow APIs ServiceNow Workflows UI Pages UI Macros Business Scripts Client Scripts UI Scripts UI Actions UI Policies Script Includes Security Rules is a plus
ServiceNow administration experience.
ServiceNow Certified System Administrator (CSA) is highly desirable.
ITIL certified
Agile experience / trained / certified
Strong communications skills in multi-cultural environment
Experience & Competences:
Strong experience with ITSM 3rd party Integrations Service portal (any certification appreciated)
Experience with Agile/Scrum methodologies is essential including participation in sprint planning stand-ups and retrospectives.
Experience in Virtual Agent/Agent Workspace/ (any certification appreciated)
Understanding over ServiceNow Assist / VA / NLU / GEN AI
Proven track record working in Agile
Advanced level of English & Basic level of French is plus
Team Work & Support spirit
Roles and Responsibilities:
Requirement Elicitation and Analysis:
Serve as the primary liaison between business stakeholders (e.g. IT HR Customer Service) and the technical development team.
Conduct in-depth discovery workshops interviews and meetings to gather analyze and document complex business requirements.
Lead discussions to challenge business assumptions and propose innovative solutions that align with ServiceNow best practices and out-of-the-box functionalities.
Perform detailed gap analysis to identify discrepancies between current business processes and ServiceNow capabilities.
Solution Design and Documentation:
Translate business needs into clear concise and actionable functional specifications user stories and process flows.
Design and document a wide range of ServiceNow solutions including new applications modules workflows forms and reports.
Collaborate with ServiceNow architects and developers to ensure the proposed solution is technically feasible scalable and adheres to platform standards.
Create comprehensive documentation including process maps use cases and standard operating procedures (SOPs).
Implementation and Project Support:
Act as a subject matter expert on ServiceNow capabilities and best practices throughout the project lifecycle.
Co-manage the product backlog with the Product Owner prioritizing features and enhancements based on business value and technical dependencies.
Assist in the configuration of ServiceNow applications and features.
Lead User Acceptance Testing (UAT) sessions coordinate with end-users and obtain final sign-off on delivered solutions.
Provide post-implementation support and ongoing analysis to identify areas for continuous improvement.
Stakeholder Management and Communication:
Build and maintain strong collaborative relationships with stakeholders at all levels of the organization.
Effectively communicate project status risks and issues to both technical and non-technical audiences.
Facilitate training sessions and knowledge transfer activities to ensure a smooth transition and user adoption of new solutions.
Measures of success and outputs
The role will be measured by the following business measures:
Analyze and understand business technical & functional requirements description of matching products and technologies
Conduct in-depth discovery meetings targeted at understanding capturing and identifying the complex business requirements and operational objectives of the customer with our recommendations on automation/Best practices & best solutions adapted to their needs
Develop a solid understanding of the customers existing business and business processes ideally end-to-end the key drivers and measures of success for the
Identify areas for improvement in business processes providing possible IT solutions compliant with our global strategy
Supports the different IT ESM Product Manager in the Product/Service Planning based on the customer requirements
Define & develop the required specification documents to be reviewed with stakeholders and Product team members
Serve as liaison between Product Management teams and technical resources during product
Follow the development and implement to ensure integrity of the solution delivered with Products team support.
Continuously look for opportunities to increase/optimize efficiency of operations.
The role will have the following key outputs:
Propose efficient implementation of features (simple and quick) according to ServiceNow platform (out of the box)
Identify and propose new features and technology to anticipate and support business strategy
A comprehensive and world class software capability on ServiceNow platform including ways of working tools and center of excellence
This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.
Company:
Airbus India Private LimitedEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
DigitalBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.
Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.
At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.
Required Experience:
IC
Employment Type
Full-Time
