Communications Coordinator (Hybrid)

The Communications Coordinator plays a critical role in keeping Claires store teams informed engaged and aligned with corporate initiatives. This role is responsible for developing and delivering clear consistent and brand-right communications that drive operational excellence support key business priorities and strengthen the connection between corporate leadership and our store-level team members across North America.

Essential Duties & Responsibilities

1. Strategic Message Development

• Craft clear concise and on-brand messages that translate corporate priorities into actionable guidance for store teams.

• Ensure communications reflect Claires tone of voice and inspire engagement from a diverse retail audience.

• Utilize standardized templates and distribution lists to deliver timely professional messaging to stores District Sales Managers and regional leaders.

2. Internal Communication Management

• Develop and distribute internal newsletters memos and announcements to keep teams informed of promotions policy updates operational changes and company news.

• Maintain a communication calendar to ensure consistent cadence and timely delivery of critical updates.

3. Cross-Functional Collaboration

• Partner closely with Operations HR Marketing Visual Merchandising and Training to ensure alignment and consistency across all messages.

• Serve as a liaison between store teams and corporate office collecting feedback to improve communication effectiveness.

• Collaborate with internal French translator to ensure Quebec-compliant bilingual communications are distributed promptly.

4. Content Creation & Editing

• Draft and edit content for internal platforms including SOPs training materials leadership messages and event announcements.

• Ensure all content is accurate clear visually appealing and consistent with Claires brand identity.

5. Field Communication Support

• Provide guidance on best practices for urgent or sensitive issues (e.g. system outages product recalls policy changes).

• Support field leaders in delivering consistent motivating messaging to store teams.

6. Feedback & Reporting

• Collect and analyze feedback from the field to measure communication reach clarity and engagement.

• Track open rates engagement and completion metrics to inform future communication strategies.

7. Professional Conduct

• Support and adhere to all company policies procedures and guidelines.

• Flexibility to work varying days and hours based on business needs.

• Perform other duties and projects as assigned.

• Travel to stores as needed to strengthen communication effectiveness and build relationships.
  

Required Knowledge & Skills

• Associate degree in Communications Business or related field (Bachelors preferred).

• 2 years of experience in communications internal communications or retail operations.

• Proven ability to work independently with minimal supervision while collaborating cross-functionally.

• Strong written and verbal communication skills with a keen eye for detail and brand consistency.

• Proficiency in Microsoft Office Suite and communication platforms (e.g. Teams Outlook).

• Ability to manage multiple projects in a fast-paced deadline-driven environment.

• Experience supporting communications for a retail or multi-unit organization strongly preferred.

• Strong interpersonal skills and ability to connect with diverse audiences.

• Willingness to travel occasionally for meetings store visits or training.