Lead Account Manager

As a Lead - Account Manager at Freshworks youll be responsible for driving sales into existing defined accounts in the UK and Ireland region. Your accounts will all have strategic importance to the growth of the region. You will collaborate with teams across Freshworks to manage all aspects of the sales process including business development lead management qualification evaluation and closing. You will advocate multiple Freshworks product lines and as a brand ambassador you will champion our innovative Software-as-a-Service products to make organisations more productive efficient and customer-oriented.

Your Role and Responsibilities:

• Along with your manager define and execute plans for your accounts and then exceed your sales goals through stakeholder mapping prospecting qualifying and closing opportunities

• Develop and manage your sales pipeline by assessing and moving many activities simultaneously

• Grow manage and track customer contact and install base within your accounts

• Act as a guide and strategic partner to your accounts by becoming intimately knowledgeable about their key business challenges

• Partner closely with Customer Success Managers on your accounts to focus on both retention and growth of customer portfolio. Leverage insight and product adoption knowledge shared by CSMs to target growth opportunities in your accounts

• Use resources effectively including MRE SDR Pre-Sales Support Project Managers and Product Marketing Managers to meet your sales goals

• Provide regular reporting of pipeline and forecasting

• Keep abreast of competition competitive issues and products

• Participate in team-building and company-growth activities including strategy setting sales training marketing efforts and customer care

• Travel to customer locations in support of sales efforts as and when required

Qualifications :

• Minimum 5 years of sales experience; preferably in an Account Manager role in a high-velocity software sales environment. Domain knowledge in the field of SaaS CSM CRM or ITSM is advantageous

• You have a desire even an obsession to bring new teams into the Freshworks world to maximize revenue

• Showed consistent overachievement of sales goals in a large geographic territory selling a technical product

• Highly driven individual with an execution focus a strong sense of urgency and a belief in the Freshworks mission

• Able to go beyond relationship management

• Customer-oriented extraordinary communication skills eagerness to learn with consultancy skills in order to understand our customers and how to best support them

• Willing to go the extra mile with a strong work ethic; self-directed and resourceful

• Fluency in English is required

Additional Information :

These are some benefits you can expect from us in return:

• Company funded Private Medical Insurance (PMI)

• Company funded Medical Cash Plan

• Company funded Life Assurance Income Protection & Critical Illness insurances

• Qualifying workplace pension scheme with company contribution of up to 6%

• Learning & Reading budget of up to 1000 per year

• Fitness budget of 30 per month

• Cycle-to-work scheme

• Enhanced Maternity Leave

• 25 days annual Paid-Time-Off (PTO)

• Company funded lunch for days in office

• Company Funded Employee Assistance Program (EAP) for both you and your family

• Long Service Awards

• Discounted Tax Support Services

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time