The Quality Manager is responsible for establishing implementing maintaining and continuously improving the quality management systems for both the IT security testing laboratory (ISO/IEC 17025) and the certification body operations (ISO/IEC 17065). This role ensures compliance with international standards accreditation requirements and regulatory obligations while fostering a culture of quality excellence.
Key Responsibilities
Quality Management System
- Develop implement and maintain integrated QMS documentation for ISO/IEC 17025 and ISO/IEC 17065 operations
- Ensure compliance with accreditation body requirements and relevant regulatory frameworks
- Conduct management reviews and prepare quality reports for senior leadership
- Support the organization through accreditation audits surveillance assessments and re-assessments
- Monitor and analyze quality metrics KPIs and performance indicators
Laboratory Quality (ISO/IEC 17025)
- Oversee technical competence and procedures
- Support to develop and implement new processes and methods
- Oversee the internal and external quality audits
- Monitor non-conformities and corrective actions
- Support continuous improvement of the quality management system
- Support Handle appeals complaints and dispute resolution processes
Certification Body Quality (ISO/IEC 17065)
- Oversee technical competence and procedures
- Support to develop and implement new processes and methods
- Oversee the internal and external quality audits
- Monitor non-conformities and corrective actions
- Support continuous improvement of the quality management system
- Manage certification schemes and maintain scheme documentation
- Monitor certification processes from application through surveillance and recertification
- Support Handle appeals complaints and dispute resolution processes
Qualifications :
Certifications
- ISO/IEC 17025 Lead Auditor or Internal Auditor certification
- ISO/IEC 17065 training or certification
Experience
- At least 3 years in accredited laboratory or certification body environment
- Demonstrated experience with ISO/IEC 17025 and ISO/IEC 17065 implementation
- Experience managing accreditation processes and audits
Skills & Competencies
Technical Skills
- Deep understanding of ISO/IEC 17025 and ISO/IEC 17065 standards
- Proficiency in quality management tools and techniques
- Strong analytical and data interpretation abilities
- Familiarity with accreditation bodies (ILAC IAF national bodies)
Professional Skills
- Excellent written and verbal communication
- Strong leadership and team management
- Project management capabilities
- Attention to detail and organizational skills
- Problem-solving and decision-making aptitude
Personal Attributes
- High ethical standards and integrity
- Commitment to impartiality and independence
- Continuous learning mindset
- Ability to manage multiple priorities
- Diplomatic and collaborative approach
Working Conditions
- May require occasional travel for training audits or accreditation meetings
- Standard business hours with flexibility for audit schedules
Additional Information :
SGS Brightsight provides a very good training program from the basics to expert level We offer a supportive work environment that fosters professional growth and development We offer a competitive salary package based on the candidate.
At SGS Brightsight you will:
- Be part of a multicultural team with highly motivated colleagues from all over the world
- Work for the recognized global leader in security evaluations
- Work with all major developers on their latest innovations
- Enjoy an informal and intellectually challenging work environment.
Remote Work :
No
Employment Type :
Full-time