AVP Personal Lines Manager

Chubb Personal Risk Services offers an array of property and casualty insurance products for individuals and families with fine homes and possessions. Our clients include many of the most affluent families in the world executives business owners and top collectors of art jewelry wine and automobiles.

Chubb Personal Risk Services is seeking a Personal Lines Manager (PLM) for our Cleveland OH branch office. The Personal Lines Manager will be an integral part of a team with responsibility for profit growth retention and expansion of Chubbs personal insurance portfolio in the Cleveland branch. The manager accomplishes these goals through effective agency management developing and leveraging strong agency relationships and effectively positioning Chubb as the High Net Worth carrier of choice. The manager is also expected to cultivate prospects and work with agents and internal constituents to shepherd them through the sales process. The manager will have the opportunity to work with world-class agents and develop a territory with large High Net Worth personal lines accounts.

The territory will include northern Ohio with a requirement for the candidate to live in the Cleveland area.

The PLM will report directly to the PRS Regional Sales Leader SVP.

Major Responsibilities:

• Growth and stewardship of a $78M book of High Net Worth business managing relationships with existing & newly appointed agency partners

• Ownership of sales processes including positioning large account management and production customer visitation prospecting and pipeline management and lead source development

• Accountability for building meaningful relationships through frequent agency travel superior service and producer education

• Marketing including successfully deploying new products and services monitoring of competitor activities and marketplace trends and adding value to agents sales processes

• Producer management including analysis of agency performance and executing business plans to maximize results in support of Chubbs goals and strategies

• Finding and developing center of influence relationships; connecting agency partners to these lead sources for new client acquisition

• Collaboration with Underwriting Risk Consulting Claims Branch Administration and all Commercial Lines departments

• 5 years personal lines marketing underwriting or sales experience

• Solid technical knowledge; including policy forms and regulatory environment

• A proven track record of successful sales and negotiating wins

• Excellent marketing skills including results analysis and customer service

• Exceptional oral and written communication ability as well as effective presentation skills

• Demonstrated knowledge of agency management and effective business planning

• The ability to work autonomously and effectively manage multiple priorities

Critical Competencies:

• Execution & Results Orientation: Deliver on strategic objectives through meticulous planning and diligent execution. Focus on measuring outcomes against goals while fostering a culture that challenges self and others to attain excellence. Ensure continuous improvement in processes and set measurable objectives for success.
• Ownership & Accountability: Embrace complete responsibility for personal and team results demonstrating resilience under pressure. Provide constructive feedback face difficult issues head-on and maintain a positive outlook. Cultivate personal pride in achievements and foster a shared commitment to the organizations objectives.
• Strategic Focus & Adaptability: Develop and communicate a clear vision that aligns with broader organizational goals. Anticipate market trends and adjust strategies accordingly while remaining agile in response to changing circumstances. Show capability in managing multiple priorities and embracing new responsibilities.
• Customer Engagement & Sales Acumen: Drive customer relationships that lead to measurable business growth. Build trust and rapport while leveraging customer insights to enhance product and service offerings. Utilize market knowledge and disciplined sales processes to maximize business potential and optimize sales performance.
• Problem Solving & Decision Making: Identify issues and opportunities breaking down complex problems into manageable parts. Engage resources effectively to find practical solutions and delve into root causes. Utilize data analysis to make informed fact-based decisions that enhance overall business performance.
• Influence Management & Communication: Inspire and influence others through effective and passionate communication. Build credibility and navigate relationships to persuade stakeholders. Anticipate responses from others to strategically overcome resistance and drive initiatives forward.