The Technical Support Regional - System Engineer works with welding equipment. This role utilizes advanced knowledge of Fronius equipment to support the sales process. The TSR System Engineer is responsible for demonstrating to new and existing customers the value of Fronius products and services. This position requires frequent travel to customer sites installation sites and meetings.
Tasks and Responsibilities
- Understands Fronius equipment configurations and installation processes
- Troubleshoots evaluates and repairs welding equipment in the field
- Evaluates the clients needs for upgrades or up-sells of current or new installations
- Supports the Fronius Sales Representative with creating system configurations to fulfill the customers needs
- Works independently with clients and prospective clients at their locations providing product guidance and support and addressing installation and product usability issues of routine to moderate complexity
- Attends presentations develops proposals conducts demonstrations while acting as the technical expert
- Provides system advice for Fronius team members end customers distributors and dealers via phone and email communication
- Performs welding system hardware and software installation and integration at clients location for both manual and robotic equipment
- Conducts training events for colleagues distributors dealers and end clients with a focus on new and repeat sales
- Customizes training documents for new and existing clients
- Participate in trade fairs and provide product and technical guidance and support at regional and national events
- Leads or supports initiation of modifications/further development of Fronius products
- All other duties as assigned by management
Requirements
- Associates/ Bachelors Degree from accredited college or university preferred
- Possess a valid passport or has the ability to obtain and pay for a valid passport
- Regular Travel
- Must be willing and authorized to travel throughout the USA and Europe
- Must have a valid drivers license
- Experience in the field and/or Electrical Technology/Engineering
- Welding knowledge/experience a plus
- Robotic knowledge/experience a plus
- Strong knowledge of MS Outlook Excel Word Power Point
- Ability to work independently and/or remotely
- Candidate must be able to work with a team or alone as the need arises
- Problem-solving skills
- Ability to work on multiple projects
- Demonstrated ability as a team contributor
Health and Safety
- Must comply with all safety and health standards established by Fronius USA LLC and federal state or local requirements.
- Ability to bend and reach with repetitive motion.
- Hearing naturally or with aids.
- Vision 20/20 with or without correction.
- Physical demands of the job include standing use of hands to manipulate objects talking hearing looking typing walking twisting and bending
- Employees could be requested to lift carry reach above the shoulder stoop squat kneel and crouch.
- Employees could be required to lift up to 50 pounds unassisted.
- Employees will perform duties in an office environment and a field setting.
- Employees will be occasionally exposed to tripping hazards.
- The noise level in the work environment is usually low to medium.
We offer a generous benefit package including:
- PTO availableimmediately plus 11 paid holidays
- Employermatched 401(k)
- Medical Dental and Visioncovered 100% for employees
- 50% company paid Health Dental Vision for your family
- Employee Assistance Program
- Short-Term and Long-Term Disability
- FlexibleSpendingAccounts for Health Care and Dependent Care
Fronius USA LLC is proud toofferEqual Employment Opportunities andcommitted to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race color religion sex sexual orientation gender identity national origin protected veteran status disability age pregnancy genetic information creed marital status or any other consideration prohibited by law or by contract.
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