Gestionnaire de programme Program Manager
Gestionnaire de programme Program Manager
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Job Description
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Principales Fonctions et Responsabilites:
- Contrat de 15 mois
- Superviser les adjoints afin de garantir leur capacité à gérer les appels et fournir un service à la clientèle approprié documenter les exigences dans le système et gérer les appels de suivi;
- Surveiller le rendement des membres du personnel pour évaluer les besoins et les exigences liés à la formation;
- Apporter sa contribution à la planification afin de fournir des effectifs suffisants; faire des recommandations à la gestion pour les changements nécessaires.
- Contribuer à lassurance de la qualité et aux initiatives damélioration de la qualité; faire des recommandations pour des changements dans les opérations et contribuer à lexécution de ces changements;
- Gérer des projets y compris mais sans sy limiter les programmes de remboursement la conformité et les programmes basés sur léducation ainsi que les programmes cliniques de soutien aux patients;
- Mettre en œuvre des projets de centres dappels désignés;
- Concevoir et développer de nouveaux projets incluant le développement de protocoles laffectation des ressources et la création de la base de données;
- Évaluer de façon continue les points forts et les faiblesses des projetset des domaines susceptibles damélioration;
- Produire tous les rapports relatifs aux projets;
- Participer aux réunions avec les clients;
- Entretenir des communications quotidiennes et continues sur les projets des clients;
- Identifier et mettre en œuvre des stratégies de recrutement de personnel et participer au processus dembauche.
- Responsable de signaler tous les événements indésirables aux départements concernés.
- Dautres fonctions et tâches peuvent aussi être confiées au gestionnaire de programme de temps à autre selon les besoins.
Primary Duties and Responsibilities:
- 15 Month Contract
- Oversees associates to ensure their ability to handle calls and provide appropriate customer service document requirements in the system and manage follow-up calls.
- Monitors the performance of staff members to assess training needs and requirements.
- Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes.
- Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes.
- Project management including but not limited reimbursement programs compliance and education based programs and clinical patient support programs;
- Implement assigned call centre projects;
- Design and development of new projects including development of protocols resource allocation and database;
- Ongoing evaluation of project strengths weaknesses and potential areas for improvement;
- Produce all project related reporting;
- Participate in client meetings;
- Daily and on-going client project communications;
- Identify and implement staff recruiting strategies and participate in the hiring process.
- Responsible to report all Adverse Events to the assigned units/departments
- The Program Manager will also be assigned other duties and tasks as required from time
Experience et Niveau Deducation Requis:
- Au moins un diplôme universitaire en administration des affaires ou en sciences ou expérience équivalente;
- Antécédents en sciences ou en soins de santé un atout;
- Minimum de 3 ans dexpérience dans lindustrie pharmaceutique/biotechnologique ou les industries liées à la santé;
- Solide expérience en gestion de clients un atout;
- Minimum de 2 ans dexpérience en gestion de projets ou de programmes;
- Minimum de 2 ans dexpérience en gestion du personnel
- Expérience en remboursement considérée comme un atout;
- La désignation IA ou IAA est un tout et peut être exigée pour des programmes particuliers.
Competences Connaissances et Aptitudes Minimales Requises:
- Connaissance approfondie de lindustrie de la distribution pharmaceutique
- Connaissance pratique de système automatisé de gestion dentrepôt
- Sens aigu des affaires et des finances r
- Solides compétences analytiques et mathématiques
- Aptitude à communiquer efficacement à loral et à lécrit
- Aptitudes interpersonnelles et de leadership efficaces
- Sens de lorganisation; attention aux détails
- Capacité à respecter systématiquement les échéances
- Excellentes aptitudes de résolution de problèmes; capacité à résoudre les problèmes de manière efficace et efficiente
- Maîtrise de la technique de présentation
- Connaissance de Microsoft Word Excel PowerPoint et autres programmes Office
Experience and Educational Requirements:
- Minimum University Degree in Business Administration Science or equivalent experience;
- Science / healthcare background an asset;
- Minimum of 3 years experience in the pharmaceutical/biotech or healthcare-related industries;
- Strong client management experience an asset
- Minimum 2 years experience in project or program management;
- Minimum 2 years of People management experience
- Experience in reimbursement considered an asset;
- RN/RPN designation an asset and may be required by specific programs
Minimum Skills Knowledge and Ability Requirements:
- Advanced knowledge of pharmaceutical distribution industry
- Working knowledge of automated warehouse operating system
- Strong business and financial acumen
- Strong analytical and mathematical skills
- Ability to communicate effectively both orally and in writing
- Effective interpersonal and leadership skills
- Effective organizational skills; attention to detail
- Ability to consistently meet deadlines
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently
- Excellent presentation skills
- Knowledge of Microsoft Word Excel PowerPoint and other Office Programs
The successful candidate may have daily contacts with unilingual English-speaking customers patients or peers from cross-functional teams.
What Cencora offers
We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more.
Full time.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Accessibility Policy
AmerisourceBergen is committed to fair and accessible employment requested AmerisourceBergen will accommodate people with disabilities during the recruitment assessment and hiring processes and during employment.
Salary Range*
Affiliated Companies:
Required Experience:
Manager
Employment Type
Full-Time
