Customer Service Agent- Spanish

Position: Customer Support - Spanish

Location: onsite - Sandyford D18.

Contract: Full-time role 40 hours per week

Work Hours: 24/7 Mon-Sun 7am - 9pm on a rotational basis (no night shift).

As a Customer Service Agent you will be responsible for reviewing business data to ensure accuracy and compliance with client-specific guidelines. Using designated tools and channels youll stay informed of evolving policies to maintain high data quality. Youll also act as an advocate for the user community and contribute to ongoing process improvement initiatives.

Roles and Responsibilities:

• Review business data based on client guidelines using established tools and channels.

• Developing deep knowledge within a complex product group.

• Stay informed and updated on evolving client policies and guidelines.

• Advocate for the user community ensuring their needs are addressed.

• Investigate and prioritize advertising issues escalating to a specialist through appropriate channels for further troubleshooting or de-bugging.

• Contribute to initiatives aimed at improving process efficiency and work quality.

• Participate in continuous training programs and collaborative discussions for personal and professional development.

• Effectively and concisely communicate resolution technical resolution workarounds or product confusion to the sales team.

• Facilitate a high-end customer experience related to support.

• Develop deep knowledge within a complex product group.

• Mentor team members and own product support areas.

For internal applicants the type of contract will remain unchanged..

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Please advise if you have any particular requirements so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at .

About Accenture

Accenture is a global professional services company with leading capabilities in digital cloud and security. Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Interactive Technology and Operations services all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 674000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients people shareholders partners and communities. Visit us at .

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Professional Skills

• Excellent oral and written communication skills required.

• Language Ability Required: English & Spanish

• Ability to rapidly assess analyze and resolve or troubleshoot issues and distil into clear and concise communications.

• Aptitude to support sophisticated products.

• Ability to overcome a product learning curve.

• Ability to think critically and problem seek.

• Ability to work in teams.

• Bachelors Degree

• Minimum of 1 year of experience Customer Service/Call Centre

• Proficient in English

• Proficient with using computers

• YOE 0 to 1 years.

Language(s) Required: English and Spanish: As part of the interview process you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.

If you are required to work a night shift as part of this role you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment that you are fit to work night shifts.

About Accenture

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