Resource Manager

Location: Belgium - Zaventem Job-ID: 215672 Contract type: Business Unit: System Engineering & Technicians

Life on the team

As a Resource Manager youll be at the heart of a high-performing engineering team. Youll lead mentor and develop engineers ensuring they have the skills and support to deliver professional services that exceed customer expectations. Youll foster a culture of collaboration accountability and continuous improvement where every team member feels valued and empowered to grow. Your leadership will directly shape the teams success and the quality of service we deliver to our clients.

What Youll Do

Operational & People Management (60%)

• Lead and manage a team of engineers driving performance and professional growth
• Conduct regular check-ins and site visits addressing issues promptly and effectively
• Develop and manage training and development plans aligned with corporate goals
• Ensure accurate and timely completion of systems and processes (e.g. timesheets absence management)
• Support recruitment and onboarding of engineers through approved HR processes
• Coordinate and conduct appraisal reviews and other HR activities
• Authorize travel and expenses while maintaining cost control
• Ensure compliance with Health & Safety and HR policies
• Recognize and celebrate outstanding performance

Leadership (30%)

• Inspire and motivate your team to perform at their best
• Lead by example modeling professionalism accountability and collaboration
• Foster a culture of open and honest feedback
• Build a cohesive inclusive team where everyone feels valued
• Set clear objectives and communicate expectations effectively

Customer Satisfaction (10%)

• Ensure the team is focused on delivering best-in-class customer service
• Support the achievement of customer satisfaction targets in line with corporate goals
• Monitor and act on customer feedback to continuously improve service
• Maintain and manage local client relationships

What Youll Need

• Commercially aware ideally with a technical IT background; IT service deliver experience is a plus
• Understanding of the IT marketplace
• Proficient in Microsoft Office and corporate tools
• Proven management leadership and coaching experience (minimum 2 years)
• Excellent written and verbal communication skills
• Highly organized with strong administrative capabilities
• Strong interpersonal skills and relationship-building ability
• Able to work effectively under pressure self-motivated and assertive
• Experience supporting geographically distributed teams
• Fluent in English and either Dutch or French

About us

Computacenter is a leading independent provider of IT infrastructure services with about 20000 employees worldwide. We work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and managing our customers infrastructures.

We offer a friendly open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community

Were growing. Were hiring. We encourage. We empower. We support.
#winningtogether #peoplematter