BPO Process Trainer
BPO Process Trainer
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Salary Not Disclosed
1 Vacancy
Job Description
About the job Process Trainer (MOA Pasay) Onsite
Work Setup: 100% Onsite (MOA Pasay)
Work Schedule: Graveyard shift (8PM-5AM or 9PM-6AM)
Responsibilities:
- Must be college graduate
- Minimum 2 years of experience in the BPO industry
- At least 1 year of experience as a Process Trainer (Life Insurance background preferred)
- Ability to transfer knowledge develop and motivate a team
- Understanding of end-to-end processes and appreciation of critical parameters
- Ability to work in a continually challenging environment
- Ability to communicate effectively to a variety of audiences
- Good written and verbal communication skills
- Great customer service skills
- Basic knowledge of MS Office Excel PowerPoint Word
Qualifications:
- Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents
- Monitors and completes daily attendance tracking during the entire process training until nesting
- Formulates effective activities exercises or assessments for learning improvement
- Monitors and evaluates operations programs processes and/or practices for quality and effectiveness; make recommendations for improvement
- Ensure compliance to client and organizational policies and procedures
- Maintains consistent and professional communications skills with supervisor manager operations management peers and trainees/agents
- Deliberate to identify new hires needs in training and nesting
- Monitor trainees post-nesting performance for the first 3 months after being endorsed to operations
- Deliver the training content/context based on the agenda/curriculum
- Demonstrate effective leadership to individuals including new hires and tenured agents
Employment Type
Full Time
