Trust & Safety New Associate Norwegian CL13

Position: Platform Experience New Associate - Norwegian

Location: Dublin Ireland

Contract: Full-time role 40 hours per week 12 month contract (with view to extension)

Work Hours: Must be flexible to work in a 24/7 environment.

Accenture is a trusted innovative comprehensive and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate scale and improve their businesses..

Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles audio videos and text-based content and/or investigating escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role the individual may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be the context of this role individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g. graphic violent sexual or egregious).

Therefore content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program designed specifically for the Trust & Safety community provides valuable skills to promote individual and collective well-being.

Role Details

• Review classify and/or remove content according to client guidelines using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate resolve and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Basic Qualifications/Skills Needed

• Strong coping emotional resilience and stress-management skills
• Excellent comprehension communication and Norwegian language skills
• Ability to perform duties objectively devoid of inherent biases or personal beliefs in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Deep familiarity and passion for the internet internet platforms and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
• Ability to work well individually and as part of a team
• Ability to work differing rotations/shifts and non-standard work hours
• Flexibility in meeting changing business needs in a fast-paced environment
• Commitment to quality efficiency and effectiveness
• Previous business process outsourcing customer service or content moderation experience is a plus
• Over 18 years of age
• Shift timings/requirements to work weekends and holidays

Benefits:

Working for an international enterprise company

Great training

Company social events

Opportunities for carrier progression

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race religion or belief ethnic or national origin disability age citizenship marital domestic or civil partnership status sexual orientation or gender identity.

If you are required to work a night shift as part of this role you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment that you are fit to work night shifts.

About Accenture

Accenture is a global professional services company with leading capabilities in digital cloud and security. Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Interactive Technology and Operations services all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 674000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients people shareholders partners and communities. Visit us at .

Disclaimer

Content moderation is meaningful work that may be the context of this role individuals may directly or inadvertently be exposed to potentially objectionable and sensitive content and will need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to execute the responsibilities of their roles. Active participation in Accentures well-being support program designed specifically for the Trust & Safety community provides valuable skills to promote individual and collective well-being.

Due to the nature of the role the user may be frequently exposed to flashing lights or contrasting light and dark patterns.

INCLUSION AND DIVERSITY

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible inclusive open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.

Please advise if you have any particular requirements so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at

As part of the interview process you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.

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About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day more than 775000 of us help our stakeholders continuously reinvent. Together we drive positive change and deliver value to our clients partners shareholders communities and each believe that delivering value requires innovation and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best Accenture we see well-being holistically supporting our peoples physical mental and financial health. We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences. Were proud to be consistently recognized as one of the Worlds Best Accenture to work at the heart of change.

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Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status military veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by applicable rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities.