Senior Technical Writer OpenShift Developer Ecosystem
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the job:
The Red Hat Customer Content Services (CCS) department is searching for an experienced technical writer to join our OpenShift Dev Ecosystem documentation team. Youll be responsible for creating customer-facing technical documentation for our OpenShift Dev Ecosystem products which will be made available online through the Red Hat Customer Portal. In this role youll define the scope of quality test and deliver technical content while maintaining customer focus by participating in existing feedback programs and consistently developing your technical expertise. Drawing from your passion for both technology and the English language youll work closely with globally distributed stakeholders from diverse cultural backgrounds to create content that helps our customers understand our offerings and find the best solutions for their needs.
What you will do
Work closely with content strategists documentation program managers engineering project teams support teams and other stakeholders to create and maintain high-quality product documentation
Engage and collaborate with customer feedback programs to address content gaps lead and participate in content journeys and promote continuous improvement of the documentation experience
Keep up to date on changes to our offerings customer use cases and support issues
Work with Quality Engineering and Development to improve the accuracy of your documentation.
What you will bring
Enterprise-level technical writing experience including collaborative writing experience
Experience with topic-based authoring information architecture methodologies; DITA is preferred.
Awareness of agile software development methodologies.
Familiarity with Red Hats products and related industry offerings.
Experience with version control systems.
Ability to collaborate in a global team environment proactively engage subject matter experts and follow through on commitments
Working knowledge and experience operating in a Linux environment using the command line
Experience using AI tools for technical writing is a plus.
About Red Hat
Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.
Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email . General inquiries such as those regarding the status of a job application will not receive a reply.
Required Experience:
Senior IC
Key Skills
- Proofreading
- Adobe Acrobat
- Content Management Systems
- Technical Writing
- Visio
- Microsoft Powerpoint
- Sharepoint
- XML
- Confluence
- Wiki Systems
- Word Processing
- Writing Skills
About Company
We revolutionized the operating system with Red Hat® Enterprise Linux®. Now, we have a broad portfolio, including hybrid cloud infrastructure, middleware, agile integration, cloud-native application development, and management and automation solutions. With Red Hat technologies, compa ... View more
