Principal Technical Program Manager, GDCX
Principal Technical Program Manager, GDCX
Posted on :
10-07-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 159300 - 275300
Vacancy
1 Vacancy
Posted on :
10-07-2025
Job Description
Its all about Customers and creating the best experience for them! As a Principal Technical Program Manager in Global Delivery CX (GDCX) you will be responsible for scoping and delivering large scale projects end to end. Responsibilities include tight collaboration with several teams including Software Business UX Machine Learning and Analytics. You will lead and coordinate design/implementation efforts across teams to deliver the best for customers.
The right candidate will possess a strong program management background will have demonstrated experience leading medium to large projects and will have a well-rounded technical background in current web technologies. Are you able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives but can also roll up your sleeves dig in and get the job done.
As a TPM you will anticipate bottlenecks provide escalation management anticipate and make tradeoffs and balance the business needs versus technical constraints. An ability to take large complex projects and break them down into manageable pieces develop functional specifications then deliver them in a successful and timely manner is expected. Maturity high judgment negotiation skills ability to influence analytical talent and leadership are essential to success in this role.
Key job responsibilities
1. Invent design and implement engineering solutions to complex problems throughout the global delivery experience.
2. Coordinate design and innovation efforts to develop optimal solutions. Tackle complex challenges and break them down into actionable steps delivering results efficiently.
3. Collaborate with other teams and operational partners to generate high quality cost effective solutions
4. Simultaneously manage multiple projects and tasks while effectively influencing negotiating and communicating with internal and external business partners.
5. Provide technical leadership for large-scale software architectural operational projects.
6. Develop and lead high-level strategic initiatives that will shape the future of our vision
About the team
Global Delivery Customer Experience (GDCX) focuses on providing a delivery experience that customers love across the shopping and post-purchase journey. Our mission is to provide a personalized and intuitive delivery CX that renders based on the customers shopping intent instills confidence in on-time delivery provides them greater control over their orders and spins the Amazon flywheel by inspiring new shopping journeys. To deliver on this mission our charter includes 1) the pre-purchase delivery experience enabling both Prime and non-Prime customers to make informed decisions when browsing the store and at checkout. These decisions include when/how to receive their deliveries by showing Prime-eligible items Prime badge offers delivery options and applicable benefits (e.g. speed price and capabilities) respective shipping fees and other checkout choices and 2) the post-purchase delivery experience enabling customers to track and receive deliveries manage their orders begin new post-purchase shopping journeys and discover new ways to engage with Amazon. The two teams collectively own 20 Tier-1 and 50 Tier-2 services and serve over 150 organizations (across Amazon Stores) which build features into the properties GDCX owns.
- 7 years of technical product or program management experience
- 10 years of working directly with engineering teams experience
- 5 years of software development experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- 8 years of hands-on work managing complex technology projects experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159300/year in our lowest geographic market up to $275300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The right candidate will possess a strong program management background will have demonstrated experience leading medium to large projects and will have a well-rounded technical background in current web technologies. Are you able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives but can also roll up your sleeves dig in and get the job done.
As a TPM you will anticipate bottlenecks provide escalation management anticipate and make tradeoffs and balance the business needs versus technical constraints. An ability to take large complex projects and break them down into manageable pieces develop functional specifications then deliver them in a successful and timely manner is expected. Maturity high judgment negotiation skills ability to influence analytical talent and leadership are essential to success in this role.
Key job responsibilities
1. Invent design and implement engineering solutions to complex problems throughout the global delivery experience.
2. Coordinate design and innovation efforts to develop optimal solutions. Tackle complex challenges and break them down into actionable steps delivering results efficiently.
3. Collaborate with other teams and operational partners to generate high quality cost effective solutions
4. Simultaneously manage multiple projects and tasks while effectively influencing negotiating and communicating with internal and external business partners.
5. Provide technical leadership for large-scale software architectural operational projects.
6. Develop and lead high-level strategic initiatives that will shape the future of our vision
About the team
Global Delivery Customer Experience (GDCX) focuses on providing a delivery experience that customers love across the shopping and post-purchase journey. Our mission is to provide a personalized and intuitive delivery CX that renders based on the customers shopping intent instills confidence in on-time delivery provides them greater control over their orders and spins the Amazon flywheel by inspiring new shopping journeys. To deliver on this mission our charter includes 1) the pre-purchase delivery experience enabling both Prime and non-Prime customers to make informed decisions when browsing the store and at checkout. These decisions include when/how to receive their deliveries by showing Prime-eligible items Prime badge offers delivery options and applicable benefits (e.g. speed price and capabilities) respective shipping fees and other checkout choices and 2) the post-purchase delivery experience enabling customers to track and receive deliveries manage their orders begin new post-purchase shopping journeys and discover new ways to engage with Amazon. The two teams collectively own 20 Tier-1 and 50 Tier-2 services and serve over 150 organizations (across Amazon Stores) which build features into the properties GDCX owns.
- 7 years of technical product or program management experience
- 10 years of working directly with engineering teams experience
- 5 years of software development experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- 8 years of hands-on work managing complex technology projects experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159300/year in our lowest geographic market up to $275300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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