Professional Services Specialist - North America

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Aperu de lentreprise

Chez Motorola Solutions nous pensons que tout commence par nos employs. Nous sommes une communaut mondiale soude unie par la volont incessante de contribuer la scurit des personnes partout dans le monde. Nos technologies de communication de scurit vido et de centre de commandement essentielles soutiennent les agences de scurit publique et les entreprises permettant une coordination essentielle pour des communauts des coles des hpitaux et des entreprises plus scuritaires. Connectez-vous une carrire qui compte et aidez-nous btir un avenir plus sr.

Department Overview

Job Description

What will you get to do:

• Setup deployments (Pelco and Avigilon) either on-site or remotely from the ground up based on customer requirements in the most effective and efficient manner.

• Perform the following either in the field or remotely

  • Configuration of VMS environments including Analytics

  • Network config/setup

  • Site Audits and system certifications

  • Troubleshooting of existing/new issues reported by the customer

• Upskill Sales teams Channel Partners and end-users by providing thorough product training.

• Conduct in-person and remote product demonstrations and lead technical discussions.

• Develop and maintain strong relationships with customers and partners.

• Travel or remote into sites to provide support for Sales and System Integrators and lead troubleshooting and training activities.

• Collaborate with the Customer Success and Support teams in providing post-sales support to customers.

• Closely support Sales teams in achieving sales targets and strategic goals.

• Be proactive in the entire Sales cycle assisting in the identification of stakeholders; identifying potential risks in the engagement and proposing mitigating actions.

Education / Experience:

• 4-5 years of relevant experience in an IT environment with a Bachelors Degree or Diploma/Certificate in Computer Science Engineering or a relevant software/computer related field is considered an asset -OR- minimum 7 years of relevant experience additional prior vocational or technical education will be considered an asset.

• Certifications such as but not limited to: CCNA CCNP MCSA MTA LFS MCSE CompTIA A.

• 3 years of relevant field experience in a VMS/Access control environment

• Strong knowledge in networking and system design.

• Experience working with Physical Security VMS DVR NVR Cameras Encoders POE POS Access Control and other industry specific technologies.

• Experience with Milestone Genetec Exacq Avigilon Axis Hikvision OpenPath Feenics HID Phoenix and other industry players is a plus.

• Experience deploying a VMS and cameras from the ground up.

• Understanding of network and POE requirements for physical security.

• Knowledge and recent experience with programming and APIs is preferred.

Essential Skills

• Demonstrate and articulate a strong understanding of troubleshooting logic and steps to resolution.

• Develop a strong understanding of Motorola Solutions Video and/or Access Control products

• Strong problem solving organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.

• Well developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.

• Ability to keep grace under pressure multitask and prioritize based on business needs provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders.

• Self-motivated and focused individual with a passion for technology and an aptitude for customer satisfaction.

• Excellent presentation skills.

Technical Proficiencies

• IP networking: routers firewalls wireless technologies RTP TCP/IP UDP IGMP and Multicasting

• Installing configuring and troubleshooting various operating systems software and hardware.

• Proficient at navigating and understanding both Wireshark and Powershell or equivalent tools. Able to access and Navigate Dell IDRAC and HP ILO OSs.

Additional expectations

• Flexible working hours and shifts.

• >50% traveling to be expected.

• Must have a current valid drivers license.

• Must have a valid Passport and be able to travel between countries in North America.

This position is a remote position

#LI-JM2

#LI-REMOTE

Basic Requirements

• 4-5 years of relevant experience in an IT environment with a Bachelors Degree or Diploma/Certificate.

• ORminimum 7 years of relevant experience additional prior vocational or technical education.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.

Motorola Solutions adopte favorise et promeut les principes de diversit dquit et dinclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifies quelles que soient leur race origines ethnique religion ou croyance orientation sexuelle identit et expression sexuelle statut danciens combattants ou tout autre statut protg par la Loi.

Nous sommes fiers de notre culture axe sur les personnes et les communauts encourageant ainsi chaque Motorolan dtre la version la plus authentique de lui-mme dans ses responsabilits afin de tenir la promesse dun monde plus scuritaire.

Si vous souhaitez vous joindre notre communaut mais croyez que vous ne possdez pas toutes les exigences requises pour le poste convoit nous aimerions tout de mme connatre les raisons pour lesquelles vous pensez tre un excellent candidat pour notre quipe.

Nous offrons galement des mesures dadaptation pendant toutes les tapes du processus dembauche afin de favoriser linclusion des personnes vivant avec un handicap physique et/ou mental. Pour demander un amnagement veuillez remplir ce formulaire damnagement raisonnable afin que nous puissions vous aider.